[Hiring] Patient Financial Counselor @Hanger

Role Description

We are seeking a Patient Financial Counselor - Remote to educate and assist patients with making informed decisions about payment options and financial arrangements regarding their healthcare services.

• Determine and verify patient insurance coverage and eligibility for financial assistance programs.
• Knowledgeable of all aspects of the financial process from scheduling, billing, and collections.
• Promote the values of Hanger.
• Communicate well with patients and insurance companies over the phone or fax.
• Coordinate patient care with clinics.
• Document and report payment information timely and accurately.
• Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames.
• Educate patients about payment options and financial assistance.
• Negotiate and strategize patient payment arrangements.
• Update patient accounts and balances.
• Collect patient payments over the phone.
• Review and process patient and insurance company forms.
• Follow policy and procedures in regard to financial screening, arrangements and third-party demands.

Qualifications

• Requires less than 1 year of related experience.
• Minimum good fit for the job, as determined by the Talent Bullseye assessment.

Requirements

• Strong organizational, analytical and problem solving skills.
• Able to manage multiple responsibilities and to prioritize duties/tasks in a fast paced working environment.
• Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions.
• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues.
• General knowledge of HIPAA and other medical insurance regulations and terminology.
• Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding.
• Knowledge of FDCPA.
• Proficient computer software; such as MS Word, Excel, and automated billing systems.
• Able to use various types of office equipment; such as, facsimile machines, calculator, postage machine, copiers, etc.
• Familiar with general medical terminology.
• Understanding of state, federal and regional collection and reimbursement laws.
• Must have an enthusiastic and positive attitude.
• Ability to work independently, exercise creativity, and be attentive to detail.
• Proficiency with basic math and accounting skills.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Benefits

• Competitive Compensation Packages.
• 8 Paid National Holidays & 4 additional Floating Holidays.
• PTO that includes Vacation and Sick time.
• Medical, Dental, and Vision Benefits.
• 401k Savings and Retirement Plan.
• Paid Parental Bonding Leave for New Parents.
• Generous Employee Referral Bonus Program.
• Mentorship Programs - Mentor and Mentee.
• Student Loan Repayment Assistance by Location.
• Regional & National traveling CPO/CO/CP opportunities.
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest.