[Hiring] Patient Financial Clearance Specialist @Mercor

Role Description

• Lead patient financial counselling and financial clearance operations, including charity care screening and self-pay resolution.
• Evaluate AI-generated financial counselling recommendations and patient communication drafts for accuracy and appropriateness.
• Screen patients for Medicaid eligibility and financial assistance program enrollment.
• Counsel patients on financial obligations and available assistance programs.
• Coordinate with social work, case management, and billing teams to address complex patient financial situations.
• Develop and maintain SOPs for financial clearance workflows, including pre-service financial screening.
• Monitor KPIs such as charity care conversion rates and point-of-service collection performance.
• Ensure compliance with regulatory requirements for financial assistance programs.
• Annotate AI outputs and provide structured feedback to support AI training datasets.

Qualifications

• 5+ years of experience in patient financial counselling or self-pay revenue cycle management, with at least 2 years in a leadership role.
• Deep knowledge of charity care programs and Medicaid screening.
• Familiarity with 501(r) regulatory requirements and hospital financial assistance policy compliance.
• Experience with point-of-service collections and patient financial advocacy.
• Proficiency with EHR platforms (Epic, Cerner) and financial assistance management tools.
• Exceptional written and verbal English communication skills.
• High attention to detail with the ability to evaluate financial documentation and AI-generated outputs.

Requirements

• Certified Revenue Cycle Representative (CRCR) or similar revenue cycle certification (preferred).
• Experience with presumptive eligibility screening tools and Medicaid enrollment facilitation (preferred).
• Background in hospital, health system, or federally qualified health center (FQHC) settings (preferred).
• Familiarity with AI tools and comfort evaluating AI-generated patient financial content (preferred).
• Experience developing patient financial education materials and staff training programs (preferred).

Application Process

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: Interview Process
• For any help or support, reach out to: [email protected]
• Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.