[Hiring] Patient Experience Coordinator @Heartbeat Health

Role Description

We are seeking a Patient Experience Coordinator to join our virtual clinic team. This is a full-time, remote position requiring availability to work Monday through Friday, 9:00 AM – 5:30 PM Central Time (CST/CDT).

This entry-level opportunity is ideal for individuals who are passionate about delivering exceptional patient experiences and eager to grow their careers in the healthcare technology industry. As a Patient Experience Coordinator, you will serve as a key point of contact for patients, helping them navigate their cardiovascular care journey while ensuring a seamless and supportive experience.

Key Responsibilities

• Patient Outreach & Engagement:
  • Proactively connect with patients via phone, text, and email to coordinate virtual appointments, schedule diagnostic testing (such as stress tests and echocardiograms), and support ongoing patient engagement.
• Patient Support & Experience:
  • Deliver a high-quality, concierge-level experience by assisting patients with technical questions, navigating virtual care platforms, and ensuring they feel informed and supported throughout their care journey.
• Operational Support:
  • Maintain accurate patient information, document interactions, identify opportunities for process improvement, and support efficient daily clinic operations.
• Collaboration & Growth:
  • Work closely with clinical and operational teams to improve patient workflows, support new healthcare programs, and contribute to the continued growth of our virtual care services.

Qualifications

• Bachelor’s degree in a relevant field, such as Social Work, Communications, Education, Sociology, Psychology, Health Sciences, or a related discipline.
• At least 6 months of professional work or internship experience, preferably in a customer-facing or service-oriented environment.
• Experience in high-touch, customer-facing roles such as hospitality, retail, food service, or call centers, with the ability to navigate fast-paced environments while maintaining professionalism and empathy.
• Strong interpersonal and communication skills with a passion for helping others, building relationships, and creating positive experiences.
• Genuine enthusiasm for supporting patients and making a meaningful impact on their healthcare experience and outcomes.
• Comfortable navigating technology, maintaining accurate records, and learning new systems and healthcare platforms in a fast-paced, virtual environment.
• Ability to manage multiple priorities, maintain accurate documentation, and provide timely follow-up to ensure a seamless patient experience.
• Ability to consistently work Monday through Friday, 9:00 AM – 5:30 PM Central Time (CST/CDT), regardless of location.

Benefits

• Access to a competitive benefits package, including medical, dental, and vision coverage.
• Paid time off, paid holidays, and sick time.
• 401(k) and additional benefits designed to support you and your family.

Company Description

• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered.
• We are fast-paced & agile: we move quickly, iterate often, and value experimentation.
• We are remote-first: ownership, autonomy, and trust are at the core of how we operate.
• We care about diversity: diversity allows us to build an excellent patient experience.
• We care about each other: we are stronger together through a culture of mutual respect and active support.
• We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.