[Hiring] Patient Enrollment Specialist @Mira Mace

Role Description

You're the first person a new Mira Mace patient talks to. Older adults sign up because they need help with their healthcare. You call them back quickly, learn what they're dealing with, explain how our care works and how Medicare covers it, and book their first doctor visit before you hang up.

This is a phone-first, non-clinical role: you won't give medical advice. A CHW, LPN, or RN background, or years of talking with patients or health-plan members, is what lets you understand what a patient is telling you and explain the next step in words they trust.

What a Day Looks Like

• Spending most of your day on the phone with patients: calls you make to new signups and calls you take from patients calling us back.
• Booking first doctor visits on the call. That's how we measure success in this role.
• Calling new signups back quickly. The first conversation usually decides whether someone gets care.
• On every call: listen, confirm Medicare and plan details, explain our services in plain language, and book the visit before you hang up.
• Following up by phone and text with patients who didn't answer or weren't ready yet.
• Documenting every conversation in our platform as you go, and flagging urgent needs to the care team.

Core hours are 9:00 a.m.–7:00 p.m. ET, Monday–Friday. You choose consistent blocks that add up to at least 20 hours a week, up to 40. Patients call when they call, so consistent availability matters.

Qualifications

• Required: one of these
  • An active LPN/LVN or RN license, or a Community Health Worker (CHW) certification, or
  • 2+ years speaking directly with patients or health-plan members: member services at a health plan, patient access or intake, patient scheduling, or a patient-facing healthcare call center.
• Also required
  • Located in the United States.
  • Working knowledge of Medicare: Original Medicare vs. Medicare Advantage, Part B, supplemental plans.
  • Comfort with a high volume of phone conversations, measured on booked visits rather than calls made.
  • A reliable computer, internet connection, and a quiet, private space for patient calls (you'll handle protected health information).
• Preferred
  • Experience in a healthcare call center, patient access, or enrollment role.
  • Familiarity with Medicaid and other public programs.
  • Bilingual: Spanish, or another language common among Medicare patients.

Requirements

• You want a phone-based role, not email or chat support.
• You are not looking for clinical work; you won't give medical advice.
• You prefer to be measured on results rather than effort.

Pay and Arrangement

• $20–$25 per hour, depending on experience, qualifications, licensure, availability, and language skills.
• Compensation covers approved service time, including patient calls, documentation, and required administrative communications.
• The role starts as a remote 1099 independent contractor position, so you're responsible for your own taxes. After a 3-month probation period, it can convert to W-2 employment.