[Hiring] Patient Engagement Specialist @RhythmScience

Role Description

The Patient Engagement Specialist will help with patient support, compliance, education, and monitoring. All patient support is done through our call center.

• Engage with patients through calls for home monitoring assistance, addressing issues with disconnected devices, and guiding non-compliant patients towards proper use of our services.
• Provide exemplary support during patient calls by troubleshooting equipment issues, facilitating monitor orders, imparting product knowledge, and addressing inquiries related to our services.
• Proactively communicate with patients to deliver updates on their compliance and progress, ensuring a transparent and informative monitoring journey.
• Uphold the highest standard of privacy by maintaining the confidentiality of patient information, adhering strictly to HIPAA and PHI regulations.
• Embody RhythmScience's commitment to patient-centered care by recognizing every team member's role in addressing patient needs with empathy and efficiency.
• Perform essential administrative tasks, such as accurate data entry of patient demographics, timely communication of reminders, diligent follow-up, and meticulous management of patient information within the R360 clinic portal.
• Facilitate robust internal communication to ensure seamless coordination across departments, promoting a culture of openness and fostering a collaborative environment that enhances patient care and service delivery.

Qualifications

• Skilled in offering compassionate and patient-centered coaching to support and guide our patients effectively.
• Possessing exceptional organizational skills and meticulous attention to detail, with a proven capacity to efficiently juggle multiple goals simultaneously.
• Excellent communication skills, ensuring clear and compassionate interactions with patients, staff, and stakeholders.
• Demonstrated experience in providing high-quality patient care, managing medical billing, and scheduling patient appointments effectively.
• Reliable and secure internet connection at home for both voice and video calls, enabling remote patient engagement and administrative duties.
• Proficient computer skills, with a strong grasp of healthcare management systems and standard office software.
• Strong decision-making abilities, coupled with problem-solving and critical thinking skills, crucial for resolving challenges in a dynamic healthcare environment.
• A valid Medical Assistant certificate, signifying a recognized standard of healthcare expertise and patient care skills - preferred.
• The flexibility to be part of a weekend on-call rotation, providing necessary care and support to patients as needed.

Benefits

• Holiday Time Off
• Paid Time Off
• Healthcare (health/vision/dental)