[Hiring] Patient Engagement Specialist @Aviary

Role Description

We are seeking a dependable, detail-oriented Patient Engagement Specialist to provide exceptional support to our patients and providers to ensure sessions are completed without any issue.

• Schedule patient sessions and provide reminders about upcoming sessions
• Complete task tickets as assigned to ensure patient schedules are accurate
• Outreach patients at risk for churn in the program
• Help identify engagement strategies for patients throughout their program journey with Aviary Health
• Communicate with providers and other care team members about patient scheduling delays or changes
• Engage with patients using chat system, email, video conference, and phone
• Educate patients about program offerings and use of the Aviary Health app
• Troubleshoot any session technical issues that may arise, including supporting patients in joining virtual Zoom sessions from an Aviary Health-issued device or the patient’s personal device
• Collect regular feedback from patients and share insights with the Operations Team

Qualifications

• 1-3 years of customer support experience
• Preferred 1+ years of healthcare experience
• Tech support background
• Experience with Android and Apple operating systems
• Excellent verbal communication skills
• Excellent writing skills
• Patient scheduling
• Excellent attention to detail
• Organized; strong ability to prioritize work appropriately and manage time
• Patient Retention and Outreach

Requirements

• Quiet workspace with consistent, high-speed internet access
• Reliable computer with headphones/headset if needed
• Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)

Benefits

• Compensation: $20-$22 per hour *(based upon level of experience)
• Classification: Part Time/1099 Contractor
• Work Structure: Fully Remote
• Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET
• Team: Clinical Operations
• Reporting to: Senior Manager, Cardiac Rehab
• Location: United States