[Hiring] Patient Education Liaison @Sanofi

Role Description

The Patient Education Liaison (PEL) is a key field-based member of the U.S. Rare Diseases Patient Support Services Team. The PEL upholds the patient-focused mission by building expertise across five diseases and seven brands. They are responsible for delivering comprehensive disease and product education and personalized support to patients and their families across the Sanofi Rare Disease portfolio. This role ensures that patients are well informed and supported throughout their journey.

• Establish and maintain strong working relationships with healthcare professionals, primarily genetic counselors, registered nurses, infusion nurses, and other ancillary staff.
• Work collaboratively in a complex team environment with numerous internal cross-functional groups to help facilitate and optimize patient care.
• Understand marker conditions that impact the patient journey (i.e., payer, government, Pharma, industry, access) and understand rare disease competitive products.
• Engage in account strategy and planning discussions with cross-functional partners to advise on the patient perspective.
• Partner closely with Case Managers to own the execution of any patient support initiatives.
• Gather patient insights to ensure the team provides the right support at the right time.

Main Responsibilities

• Lead strategy and execute communication and coordination of both branded and unbranded education encompassing disease, inheritance, and product information to patients and families.
• Evaluate individual patients' educational needs and develop strategic, personalized action plans.
• Lead efforts to facilitate patient education via individual, family, and group meetings, as well as patient organizations and communities.
• Develop and execute comprehensive patient programming strategies that prioritize patient needs in key accounts.
• Execute in-depth disease and product in-services for all infusion settings.
• Collaborate effectively with the Strategic Account Management cross-functional team to exchange insights and foster innovative ideas.
• Analyze and utilize data to inform strategic decisions and prioritize initiatives.
• Document all pertinent communication details in the CRM database.
• Ensure compliance with all relevant company policies, industry standards, and legal and regulatory requirements.
• Proactively seek opportunities to improve processes and outcomes.
• Complete administrative reports and projects in a timely fashion.
• Maintain expertise through continuing medical and scientific education.
• Utilize professional communication to foster strong working relationships.
• Provide caseload coverage outside of assigned territory as needed.
• Must be able to travel extensively (50%–75%).

Qualifications

• Bachelor's degree in health care/life sciences (or equivalent).
• Minimum 3–5 years of clinical experience in a related field.
• Excellent verbal and written communication, mediation, and problem-solving skills.
• Experience and demonstrated success working in a complex matrix to accomplish goals.
• Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust.
• Strong business acumen and strategic thinking skills.

Preferred Qualifications

• Genetic counseling certification or nursing registration preferred.
• Master of Science degree, or other advanced medical or scientific degree.
• Experience in the biotechnology/pharmaceutical industry.
• Experience in the following specialties: Genetics, Neurology/Neuromuscular, Renal, or Hematology/Oncology.
• Bilingual: Spanish language skills.

Benefits

• Support a company that brings life-changing treatments to millions.
• Drive progress from within by helping simplify, scale, and modernize how a global biopharma business operates.
• Collaborate with leaders to turn complex challenges into real-world solutions.
• Advance your career through stretch roles, cross-functional moves, and development opportunities.
• Thrive in inclusive, high-performing teams where every role matters.

Salary Range

The salary range for this position is: $122,250.00 - $176,583.33. All compensation will be determined commensurate with demonstrated experience.