[Hiring] Patient Coordinator & EMR Specialist @Assist World

Role Description

We are a staffing firm recruiting an experienced Virtual Patient Coordinator & eClinicalWorks Specialist on behalf of a thriving, private cash-based medical wellness and weight management clinic located in Florida. Our client provides personalized, high-touch care to an active adult patient demographic (primarily ages 45+). Due to rapid referral-based growth, the practice is seeking a dedicated, highly organized administrative professional to streamline practice operations, transition legacy scheduling into the EMR, and manage front-to-back patient workflows.

Key Responsibilities

• EMR Optimization & Workflow Management:
  • Serve as the in-house eClinicalWorks (eCW) subject matter expert, fully migrating scheduling workflows from external calendars into eCW.
  • Manage chart setup, track patient records, upload lab results, and ensure clean, auditable electronic documentation.
  • Maintain strict adherence to HIPAA standards and assist in standardizing operational workflows for potential future insurance/credentialing compliance.
• Patient Coordination & Concierge Service:
  • Deliver a warm, patient-first concierge experience via phone, text, and email.
  • Coordinate patient scheduling, schedule adjustments, appointment reminders, and follow-ups.
  • Guide new patients through the onboarding journey, ensuring digital intake packets and medical histories are completed prior to visits.
  • Act as a reliable, patient-centered liaison between the practitioner and the patient base.
• Practice Operations & Billing Coordination:
  • Facilitate point-of-sale collections for a 100% cash-based/self-pay model (utilizing Square, Zelle, or integrated payment portals).
  • Maintain daily appointment logs, resolve scheduling gaps, and monitor incoming general practice inquiries.
  • Free up the clinician’s time by proactively handling all administrative back-office bottlenecks.

Qualifications

• eClinicalWorks Mastery (Non-Negotiable): Minimum 2+ years of hands-on daily experience inside eClinicalWorks (eCW). You must already be thoroughly familiar with eCW’s appointment book, templates, and chart management.
• Communication & Demographics Fit: Flawless verbal and written English communication skills with a clear, neutral accent and high emotional intelligence, well-suited to building rapport with mature adult patients (ages 45+).
• Healthcare Admin Experience: At least 2–3 years of experience as a Medical Receptionist, Patient Care Coordinator, or Virtual Medical Assistant (private practice, functional medicine, or cash-pay clinic experience is a major plus).
• Cash-Pay Practice Familiarity: Comfortable handling self-pay, non-insurance transactions via tools like Square and electronic payment channels.
• HIPAA Savvy: Solid understanding of medical privacy laws, secure document handling, and patient confidentiality.
• Remote Readiness: Dedicated, quiet home office setup with high-speed internet, dual monitors (preferred), and a noise-canceling headset.

Requirements

• $600 - $800 a month
• U.S.-based medical wellness and weight management clinic | Eastern Standard Time (EST) working hours | 16–24 hours per week (spread over 2–3 set weekdays)

Benefits

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• NO TRACKER. NO PROBLEM

Important Hiring Note / Eligibility

We are a remote-first team, but due to international payment regulations, we can only hire candidates who can receive payments via Wise (SA, UK, US & PH). Before applying, please ensure Wise operates and supports local bank transfers in your country of residence/bank location. Regrettably, we cannot proceed with applications from regions where Wise services are unavailable.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.