[Hiring] Patient Care Coordinator @Rotech Healthcare Inc.

Role Description

We are seeking a dedicated Patient Care Coordinator - REMOTE, Must live within the US for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.

Pay is $16 plus a Quarterly Bonus opportunity.

• This position requires you to work five days a week.
• This includes every Saturday and Sunday as well as three evening shifts during weekdays starting at or after 4:00pm Central time. Schedules vary and can be discussed during the interview process.
• Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling.
• Obtains medically necessary documentation.
• Processes patient orders through On-line Pharmacy system.
• Resolves tracking issues and reschedules shipping orders for patients.
• Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure.
• Verifies orders are complete.
• Performs other duties as assigned.

Qualifications

• Employment is contingent on background check (company-wide).
• Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position).
• Compliance with healthcare facility credentialing process (when applicable for the position).
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position).
• High school diploma or GED equivalent, required.

Requirements

• Background in the medical field with experience in administrative record management, preferred.
• Experience working with medical equipment, preferred.
• Familiarity with medical billing processes and reimbursement procedures, preferred.
• Knowledge of medical terminology, preferred.
• Minimum of one year of related work experience, preferred.

Skills and Competencies

• Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual.
• Ability to perform basic mathematical calculations accurately.
• Capable of working independently as well as collaboratively within a team.
• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Self-motivated, organized, and able to manage time and solve problems using deductive reasoning.
• Strong attention to detail with the ability to multi-task effectively.
• Strong English communication skills, both written and verbal.

Machines, Equipment and Technical Abilities

• Ability to navigate the internet and conduct online research.
• Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets.
• Proficiency with email communication platforms.
• Working knowledge of Microsoft Outlook, Word, and Excel.

Physical Demands

• Ability to lift and carry office equipment when needed.
• Ability to read small print on screens and documents, requiring close vision.
• Ability to sit, stand, walk, talk, and listen for extended periods.

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions (as applicable).
• Commission for Account Executives.
• Bonus and incentive opportunities.
• Fixed and variable car reimbursement for Area Managers and Account Executives.
• Car, mileage, and telephone reimbursement (as applicable).
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B (HEPB) and TB vaccinations.