[Hiring] Patient Care Coordinator @Pearl

Role Description

The Patient Care Coordinator will be responsible for:

• Patient Support & Communication (50%): Act as the first line of contact for patient inquiries across platforms—EHR, secure chat, and phone—handling scheduling, prescription coordination, and follow-ups with clarity and empathy.
• Care Coordination & Navigation (40%): Work closely with our clinical team and external providers to coordinate diagnostic testing, imaging, referrals, and prior authorizations. Track patient progress across the care journey and ensure continuity of care.
• Operational Workflow Management (10%): Maintain HIPAA-compliant documentation, support onboarding for new patients, and flag care gaps and systemic or financial barriers to care. Participate in team meetings and continuous process improvement efforts.
• Use and/or create automations to create leverage; currently manual tasks - responding to humans and chart preparation.
• Respond to inbound messages and respond to patients.
• Work with 2 existing patient coordinators.
• Medical Scribe: Serve as a Medical Scribe, accurately documenting patient encounters, physician notes, and other relevant information in the electronic medical record (EMR). Ensure timely and precise medical documentation to support high-quality patient care.

Qualifications

• Prior experience in care coordination, case management, or virtual clinical support (1-2 years of US healthcare experience).
• 1 year of experience as a Medical Scribe in a clinical or telehealth setting.
• Familiarity with U.S. healthcare systems (insurance, referrals, prior authorizations).
• Familiarity with medical terminology.
• Experience with Elation EHR or similar digital health platforms preferred.
• Strong preference for candidates with VC-backed digital health company experience.
• Understanding healthcare and what visit processes look like, can make clinical judgment calls.
• Operationally sound.

Requirements

• Competitive Salary: Based on experience and skills.
• Remote Work: Fully remote—work from anywhere.
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees.
• Generous PTO: In accordance with company policy.
• Direct Mentorship: Guidance from international industry experts.
• Learning & Development: Ongoing access to resources for professional growth.
• Global Networking: Connect with professionals worldwide.
• Work-Life Balance: Flexible hours that support a healthy balance.

Our Recruitment Process

• Application
• Screening
• Skills Assessment
• Top-grading interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If you’re passionate about improving patient experiences, thrive in a collaborative environment, and want to make a real difference in healthcare access, we’d love to hear from you. Apply now to join a mission-driven team delivering compassionate pediatric care worldwide.