[Hiring] Patient Care Advocate @Rely Health

Role Description

The Care Advocate guides patients and their families throughout the patient’s care journey by combining human interaction and technological tools to facilitate a seamless experience during the initial intake process through their journey to and from their appointments. The Care Advocate helps reduce worry and frustration for patients, families, and caregivers by increasing communication, coordination, and efficiency across the healthcare and transportation system.

• Assist patients with completing all medical forms for the clinic through the use of technology.
• Obtain referrals or authorizations.
• Arrange transportation.
• Contact patients prior to appointments as needed to ensure follow-through.
• Document activities of patient advocacy.
• Maintain knowledge of and collaborate with local healthcare-related resources and insurance plans.
• Keep patients, their families, and caregivers apprised of care management.
• Act as a personal patient concierge with strong customer service and communication skills.
• Understand patient and/or provider requests and connect patients to the appropriate resource.
• Success based on results-oriented goals and metrics.

Qualifications

• High school diploma or GED.
• Experience in healthcare, home health, managed care, behavioral health, population health, or care coordination environments.
• Experience working in high-accountability remote operations environments.
• Ability to maintain a high level of productivity autonomously.
• Experience working in a call center environment.

Requirements

• Bilingual communication skills (preferred).
• Familiarity with patient outreach workflows, appointment coordination, referral management, or engagement programs (preferred).
• Experience with underserved populations (preferred).
• Knowledge of Medicare, Medicaid, and commercially insured payer common practices and policies (preferred).
• 40+ wpm typing proficiency (preferred).
• Experience documenting in electronic health record system or similar (preferred).
• Experience using AI technology, apps, software (preferred).

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• LT/ST Disability and Life Insurance
• Technology reimbursement
• Paid time off (Vacation, Sick, Holiday)
• Paid Parental leave
• Professional development