[Hiring] Patient Accounts Specialist I @Orlando Health

Role Description

The Patient Accounts Specialist I is responsible for accurately billing patient accounts, ensuring timely submission and reimbursement from various third-party payers and patients, ensuring proper account documentation in the facility’s billing system, and pursuing follow-up efforts on aged accounts.

Responsibilities

• Determine patient’s ability to pay and seek additional assistance either through optional payment plans or uncompensated care.
• Resolve bill holds by correcting issues that prevent a claim from being billed.
• Receive, document, and respond to all patient correspondence in a prompt and courteous manner.
• Review error reports from electronic payers; identify errors and make appropriate corrections to ensure accurate claim submission.
• Communicate with payers and/or patients to resolve anticipated issues.
• Answer inquiries received via telephone & other correspondence for patients/guarantors, insurance carriers, and departments as needed.
• Responsible for account follow-up for all assigned accounts.
• Maintain system work queues based on electronic payers' error reports as assigned including but not limited to DNB, Claim Edits, Front End Rejections, and No Response from payers.
• Assist Patient Accounts Specialist Rep II/III with ongoing projects and departmental activities as assigned.
• Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

Qualifications

• High School diploma or GED required.
• Must complete Orlando Health team member development within 6 months of hire date.
• Basic knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint).

Requirements

• Minimum of one (1) year experience in revenue cycle.

Benefits

• Forbes Recognizes Orlando Health as a Best-In-State Employer.
• Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.