[Hiring] Patient Account Representative @CommonSpirit Health

Role Description

As our Patient Account Representative, you will accurately and timely process and post patient claims, facilitating the resolution of billing errors, and partnering with the Revenue Management team to ensure timely follow-up.

• Manage document management of digital storage, indexing, and mail distribution.
• Meticulously handle patient claims and address billing issues to ensure efficient and accurate revenue processing.
• Possess meticulous attention to detail and strong organizational skills for document management.
• Effectively resolve billing errors and collaborate within a revenue management team.
• Perform accurate and timely posting of patient claims using the revenue management billing system.
• Maintain an accuracy rate within the departmental guidelines and demonstrate the importance of quality and integrity of capturing patient information with regard to patient confidentiality.
• Partner with facility billing personnel to ensure a consistent and timely follow-up of claims.
• Utilize problem-solving skills to coordinate with the revenue management team on issues that may arise as it pertains to billing.
• Research outstanding issues to assist in the facilitation of timely account resolution.
• Accountable for the optical storage of information by scanning documents and mail distribution.

This position has the ability to work remote 100% for Colorado residents; however, will have to go on-site (Mineral campus in Centennial Co.) for in-person meetings and/or if experiencing Internet or computer issues.

Qualifications

• High School Diploma/G.E.D.
• Two (2) years computer experience.
• Strong customer service skills.

Requirements

• Prior office experience in a healthcare environment.
• Knowledge of medical terminology.
• Ability to multitask and prioritize.