[Hiring] Patient Access Specialist II @University of Maryland Emergency Medicine

Role Description

Responds to a high volume of appointment requests, including telephone calls, emails, work queues and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration.

Qualifications

• High school diploma or general education degree (GED) preferred
• Minimum 2 years of experience in customer service, patient access, healthcare administration, or related service-oriented role; experience in a healthcare setting preferred
• Entry level computer skills (specific programs as deemed by department)
• Strong customer service and phone etiquette skills
• Demonstrated ability to handle complex customer interactions and resolve concerns independently
• Excellent verbal and written communication skills
• Ability to demonstrate empathy, professionalism, patience, and active listening
• Proven ability to manage competing priorities while maintaining accuracy and service excellence
• Strong critical thinking and problem-solving skills
• Experience navigating multiple computer applications and systems simultaneously
• Ability to learn new systems, workflows, and processes
• Experience managing multiple priorities in a fast-paced environment preferred
• Knowledge of medical scheduling, registration, insurance verification, or prior authorization processes
• Experience mentoring or supporting new team members

Requirements

• For this position, we will consider residents of the states below:
• Alabama
• Delaware
• Florida
• Georgia
• Maryland
• Pennsylvania
• Tennessee
• Texas

Benefits

• The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position.
• Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.
• University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement.
• More information can be found here: Employee Benefits