[Hiring] Patient Access Specialist @Great Salt Plains Health Center

Role Description

This is a safety sensitive position. Maintains the first contact with all patients entering and exiting the organization for medical and dental care. Also is a contact point for virtually all patient appointments, either made by phone or in person. Acts as a liaison between all personnel and patients. Assumes responsibility for information related to patient registration and/or out-take. Acts as liaison between the Health Center and all other facilities within the organization.

Qualifications

• High School graduate minimal required.
• Basic typing and computer skills and prior telephone experience.
• Ability to communicate clearly.
• Ability to move more than one task at a time and flow from one task to another smoothly.
• Ability to continue a task after an interruption and adaptable to change.
• Medical Experience preferred but not required.

Requirements

• Maintains a professional demeanor, always keeping in mind that the front desk makes both the first and last impression on each patient.
• Works in harmony with others and exhibits a positive attitude and a commitment to the basic mission of the organization.
• Exhibits caring qualities consistent with the values of the community health center.
• Responsible for greeting clients as they enter the waiting area, completing registration forms and updating information.
• Follows Collection Procedures as a part of the intake process. Screens all clients for prior balances.
• Periodically checks the waiting area to ensure that all patients have been registered and are being served in a timely manner and are not in acute distress.
• Acts as liaison between patients and staff in maintaining smooth patient flow.
• Follows Infection Control policies and procedures (i.e., isolate patients with skin rash, chicken pox, vomiting, coughing, etc.).
• Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services.
• Assumes responsibility for correctly entering all required registration and insurance information on established and new patients into the computer.
• Also, verifies above information every year to ensure that it is correct.
• Responsible for answering telephones at the intake desk and/or exit desk, and handling calls according to current policies and procedures.
• Schedules all in-house (follow-up) and future (phone) appointments via computer while directing same day appointment calls and walk-in patients to nurse or dental assistant if the schedule is full.
• Follows collection policies and procedures as a part of exit process.
• Assumes responsibility for money collected for visit payment. Collects payment according to policy. Balances at closing nightly with eCW report.
• Upholds and abides by patient confidentiality policies and procedures.
• Addresses patient complaints as outlined in Patient Complaint Resolution.
• Monitors the security of waiting areas on a regular basis.
• Assists visitors, vendors, pharmaceutical representatives, copier and computer repair persons, etc. by routing them to the appropriate areas.
• Actively participates in agency-sponsored staff training events (safety instruction, evacuation drills, OSHA training, etc.).
• Assists providers in requesting patient records when needed and in general use of copying.
• Assures and maintains patient confidentiality in the front desk and check out areas.
• Required working at each satellite site as needed.
• Monitors supplies. Submit purchase orders as needed to purchasing agent.
• Straightens waiting room throughout the day.
• Required alteration of standing, sitting, walking, bending and lifting throughout the day.
• Performs other related duties incidental to the work described herein and or assigned by the Patient Access Lead.
• Has the ability to work remotely at the discretion of the supervisor and in alignment with GSP Health policies.