[Hiring] Patient Access Scheduler @Ovation Healthcare

Role Description

The Patient Access Scheduler reflects the mission, vision, and values of Amplify RCM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. This position reports to the Patient Access Manager.

This detail-oriented, patient-focused role is responsible for scheduling hospital outpatient services, patient information, and ensuring a seamless registration process. The ideal candidate will understand human anatomy, medical terminology, CPT codes, ICD-10 codes, and medical insurance. The candidate must also have excellent communication skills, strong attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.

Duties and Responsibilities

• Schedule hospital outpatient services, including imaging, tests, therapy sessions, and other procedures.
• Confirm necessary authorizations for hospital outpatient procedures.
• Update demographic and insurance information in the hospital's system.
• Communicate appointment details and preparation instructions to patients.
• Handle patient inquiries, reschedule appointments, and manage cancellations professionally.
• Work closely with hospital departments, including radiology, cardiology, and surgical services, to ensure seamless scheduling processes.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Utilize hospital scheduling software and electronic health records (EHR) efficiently.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology and insurance verification.
• Strong customer service and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in electronic medical records (EMR) and hospital scheduling software.

Work Experience, Education and Certifications

• High school diploma or equivalent required; associate’s degree in healthcare administration or related field preferred.
• Previous experience in hospital outpatient scheduling, patient registration, or a similar role preferred.

Benefits

• Comprehensive health and wellness benefits such as medical, dental, vision, life insurance, short and long-term disability coverage.
• HSA with employer contributions, flexible spending accounts for health care, and dependent care accounts.
• Wellness platform with premium incentives.
• Employee assistance support and additional voluntary supplemental plans including accident, critical illness, hospital indemnity, and child disability insurance.
• Robust and flexible paid time off offerings and company paid holidays.
• 401(k) plan with discretionary employer match opportunities.
• Professional development opportunities.
• Company issued equipment.