[Hiring] Patient Access Scheduler 1 @Baptist Health South Florida

Role Description

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments).

• Obtains and verifies necessary demographic and insurance information.
• Registers patients and enters data into scheduling system.
• This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics.
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

• Degrees: High School, Cert, GED, Trn, Exper.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole preferred.

Requirements

• Minimum Required Experience: Less than 1 year

Benefits

• EOE, including disability/vets