[Hiring] Patient Access & Referral Coordinator @CareATC

Role Description

As a Patient Access & Referral Coordinator supporting our BeWell+ Virtual Primary Care team, you'll play an essential role in helping patients navigate their healthcare journey. Your responsibilities will include:

• Scheduling appointments and coordinating referrals
• Supporting providers and managing medical records
• Ensuring patients receive timely, compassionate, and connected care—all from the comfort of your home

This is an opportunity to make a meaningful impact while working alongside a collaborative team that values service, innovation, and work-life balance.

Qualifications

• High school diploma or equivalent required
• Medical Administrative Assistant certification or related healthcare administrative training preferred
• Minimum of two years of healthcare administrative experience
• Experience with patient scheduling, referrals, medical records, or healthcare call center operations preferred
• Experience working within an electronic medical record (EMR) system preferred
• Knowledge of medical terminology and healthcare office operations
• Excellent communication, customer service, organizational, and time-management skills
• Ability to manage multiple priorities while supporting patients and providers across multiple clinic locations

Requirements

• Serve as a primary point of contact for patients, providers, and external healthcare partners
• Answer incoming calls and assist patients with scheduling, rescheduling, and appointment management
• Coordinate specialty, diagnostic, and ancillary referrals while tracking completion
• Conduct patient outreach regarding appointments, referrals, lab results, medical records, and care coordination
• Receive, process, and maintain medical records and clinical documentation within the electronic medical record (EMR)
• Support patient registration, demographic updates, and insurance information
• Assist providers and clinic teams with daily administrative support
• Deliver exceptional customer service while maintaining accuracy, confidentiality, and HIPAA compliance

Benefits

• Fully remote position
• Predictable Monday-Friday schedule
• Compensation: $21-$26/hour, based on qualifications and experience
• No nights, holidays, or on-call responsibilities
• Clinic services and medications available at little to no cost for employees and dependents
• Comprehensive benefits package including Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance
• Low-to-no-cost Telehealth services starting on day one
• Supportive, team-oriented culture focused on collaboration and patient care