[Hiring] Patient Access / Patient Registration / Intake Specialist @Option Care Health

Role Description

The Patient Registration / Patient Access Specialist is responsible for facilitating new patient’s transition to Option Care Health services with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care. They work in conjunction with Sales to prepare patients for OCH services and facilitates all aspects of the patient’s transition to home/AIS.

Job Responsibilities

• Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
• Creates, communicates and obtains all required documentation for new referrals.
• Secures patient’s upfront payment including assisting patients to find avenues for payment where needed (identifies opportunities and directs patient to financial assistance program).
• Supports the ongoing activities needed to ensure clean claims on hold and denial management (follow-up on paperwork where missing).
• Assist Patient Registration Supervisor and Manager with special assignments as needed.

Qualifications

• High school diploma or equivalent is required.
• Minimum of two years of experience in related experience required.

Requirements

• Ability to multi-task and support numerous referrals/priorities at one time.
• Ability to work in a fast-paced environment.
• Must be detail-oriented and have a high degree of quality focus.
• High degree of customer service skills required.
• Ability to troubleshoot, problem solve and collaborate with cross-functional team members across sales and operation functions.
• May perform other duties as assigned.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs