[Hiring] Dealer Registration Coordinator @OPENLANE

Role Description

A Dealer Registration Coordinator who will be responsible for coordinating with OPENLANE Sales Professionals and external dealerships to gather, audit, input, and maintain customer’s data in our information systems. Must know, practice, and ensure that company policies and procedures and state or federal laws are always followed.

• Ensure a smooth transition for customers from point of sale through to full activation.
• Obtain customer information and input into the operating system and CRM completely and accurately and according to company guidelines.
• Review documents provided by customers to ensure they meet company policies and procedures.
• Maintain accurate record of accounts in process and perform required follow-up on missing documentation or data.
• Perform audits and maintain accurate customer data.
• Provide support for customer account issues, ensuring proper follow through and resolution.
• Handle all contact with customers in a professional, prompt, efficient and courteous manner.
• Work effectively and harmoniously in a team environment.

Qualifications

• High School Diploma or equivalent is required.
• Comfortable using Google Suite offerings.
• Highly organized and detail-oriented.
• Clear, professional communication both verbal and written.
• Resourceful, with an ability to prioritize and drive projects forward.
• Can apply critical thinking and deductive skills to identify errors and troubleshoot configuration issues.

Requirements

• Minimum of one (1) year of experience in customer service is preferred.

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement