[Hiring] Part Time Mental Health Helpline Worker @Rethink Mental Illness

Role Description

This post is a part-time mental health helpline worker position, working the following hours:

• 5 hours: 8am-1pm
• 5 hours: 8am-1pm
• 4.5 hours: 8am-12:30pm

The helpline has a weekend rota in place, requiring staff to work one full weekend (Saturday & Sunday) every 4 weeks. The helpline runs 365 days a year, and the post holder is required to work bank holidays. Annual Leave is not permitted over the Christmas and New Year period; at this time, we operate a rota where staff are permitted to work three 4-hour shifts alongside their usual hours.

Working from home as part of a dedicated team, you'll be there for people experiencing urgent mental health concerns, offering emotional support, de-escalation, guidance, and signposting to appropriate services. You'll help people regain control, build resilience, and access the support they need to move forward.

Qualifications

• Experience supporting people with mental ill health, or experience delivering care and support in a health or social care setting (paid or voluntary).
• Ability to assess an individual's needs and circumstances and develop effective support and risk management plans.
• Strong knowledge of mental health and appropriate intervention approaches.
• Excellent communication, listening, and relationship-building skills.
• Ability to work independently while remaining an effective team member.
• A commitment to the values and behaviours of Rethink Mental Illness.

Requirements

• QCF Diploma, NVQ Level 3 in Care, Certificate in Community Mental Healthcare, or an equivalent qualification.
• Experience working within crisis support, helpline services, mental health services, or community-based support.

Benefits

• Ongoing training and development opportunities.
• Regular supervision and support.
• The opportunity to work within an experienced and supportive team.
• A role where every shift can make a life-changing difference.
• The chance to help people find hope, safety, and support when they need it most.

Company Description

The Rethink Mental Illness Black Country 24/7 Helpline provides free, round-the-clock support for people living in Dudley, Wolverhampton, Sandwell, and Walsall who are experiencing urgent mental health difficulties. The service works alongside NHS clinical colleagues to provide timely support, helping people access the right help at the right time.