[Hiring] Mental Health Helpline Worker @Rethink Mental Illness

Role Description

This post is a part-time mental health helpline worker position, working the following hours:

• 5 hours 4pm-9pm
• 5 hours 4pm-9pm
• 4.5 hours 4pm-8:30pm

The helpline has a weekend rota in place, requiring staff to work one full weekend (Saturday & Sunday) every 4 weeks. The helpline runs 365 days a year, and the post holder is required to work bank holidays. Annual Leave is not permitted over the Christmas and New Year period; at this time, we operate a rota where staff are permitted to work three 4-hour shifts alongside their usual hours.

Working from home as part of a dedicated team, you'll be there for people experiencing urgent mental health concerns, offering emotional support, de-escalation, guidance, and signposting to appropriate services. You'll help people regain control, build resilience, and access the support they need to move forward.

Qualifications

• Experience supporting people with mental ill health, or experience delivering care and support in a health or social care setting (paid or voluntary).
• Ability to assess an individual's needs and circumstances and develop effective support and risk management plans.
• Strong knowledge of mental health and appropriate intervention approaches.
• Excellent communication, listening, and relationship-building skills.
• Ability to work independently while remaining an effective team member.
• A commitment to the values and behaviours of Rethink Mental Illness.

Requirements

• QCF Diploma, NVQ Level 3 in Care, Certificate in Community Mental Healthcare, or an equivalent qualification (desirable).
• Experience working within crisis support, helpline services, mental health services, or community-based support (desirable).

Benefits

• Ongoing training and development opportunities.
• Regular supervision and support.
• The opportunity to work within an experienced and supportive team.
• A role where every shift can make a life-changing difference.
• The chance to help people find hope, safety, and support when they need it most.