[Hiring] Palliative Care Medical Assistant @Agrace

Role Description

This position, Palliative Care Medical Assistant, is responsible for a variety of clinical and administrative tasks for the Agrace Palliative Care program. This includes but is not limited to:

• Conducting phone conversations with potential patients
• Answering questions about services
• Scheduling palliative care clinician visits
• Coordinating care with referral partners
• Providing other administrative support in the Palliative Care program

This role requires exceptional communication skills as he/she/they will interact with:

• Patients/families
• Account managers
• Primary care providers
• Other healthcare partners
• The Palliative Care team

Qualifications

• High school diploma or GED or equivalent combination of education and work experience
• Completion of an accredited Medical Assistant program or CMA
• Minimum one year of clinic experience preferred
• Experience with EMR (electronic medical records), medical terminology
• Ability to develop, maintain, and apply knowledge of palliative care
• Knowledge of medical terminology
• Excellent verbal and written communication skills
• Ability to maintain professional boundaries with patients, families, and co-workers
• Ability to work effectively and cooperatively with others
• Ability to prioritize and thrive in a fast-paced environment
• Ability to think creatively and demonstrate effective problem-solving skills
• Competence in culture/ethnicity, gender, race, age, identification, and educational background diversity
• Comfortable with Microsoft Office Suite and experienced with electronic health records (EHR); Epic preferred
• Ability to be flexible in time and task to meet organizational needs
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property
• Ability to use proper body mechanics and standard precautions

Requirements

• Full-time | 0.8 FTE (32 hours/week) | AM Shift | Monday-Friday | 8a-5p
• Wednesday off
• No weekends, no holidays, no on call
• Primarily remote, occasional in-person requirements in Madison

Benefits

• Competitive pay, primarily remote work, and facility free parking
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development