[Hiring] Outreach Care Coordinator @UnitedHealth Group

Role Description

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Organize, collect, review and report physical and behavioral health and social information through member home visits and phone outreach, while demonstrating multicultural sensitivity and effective communication skills with Medicaid members. This position follows established safety protocols in the community setting, as well as established preventive and disease management programs for health promotion and education. Deliver culturally appropriate information regarding the availability of health and community resources that will reduce barriers to care.

If you are located in Colorado, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Serves as a consultant to care coordination teams.
• Respect confidentiality and maintain confidences as described in the UHG Employee Handbook.
• Participate in Interdisciplinary care team meetings as indicated.
• Serve as community liaison and maintain relationships with key individuals in the community.
• Coordinate and perform duties of communicating the mission and role of the organization to community associations, senior groups, ethnic clubs and groups, and churches.
• Serve as the direct personal contact in the community to members who are unable to be reached through phone calls.
• Conduct member assessments.
• Assess the changing needs and condition of the client and communicate this information to all involved Care Coordinators, community partners, physician and other appropriate individuals.
• Document assessments, client/family response to care coordination interventions at the time of the encounter.
• Educate and assist identified members about behaviors that can enhance their health.
• Facilitate access to preventive and disease management health services.
• Manage difficult to reach and non-compliant members.
• Develop a plan of management associated with health care goals for each member.
• Develop and maintain a report system for outcomes.
• Communicate member issues requiring interventions to appropriate departments and providers.
• Maintain confidentiality and use only the minimum amount of protected health information (PHI) necessary.
• Participate in staff meetings, case conferences and in-services.
• This position requires travel and independent, reliable, flexible, and on-demand transportation.

Qualifications

• Must possess one of the following:
  • Bachelor’s degree in a human services field such as Social Work, Social Sciences, Counseling, etc.
  • Fellow designation from the Academy of Healthcare Management (AHM).
  • 4+ years of case management experience.
  • 2+ years of progressive related experience working with diverse populations.
• Knowledge of health education, motivational strategies, and an empathetic manner working with the underserved.
• Reliable transportation and the ability to travel up to 25% within assigned territory.
• Reside within the state of Colorado.

Preferred Qualifications

• Health care setting experience.
• Knowledge of healthcare business.
• Knowledge of local area.
• Bilingual in English and Spanish.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.