[Hiring] Organ Recovery Care Coordinator @Vituity

Role Description

Coordinate surgical organ recoveries from scheduling through completion in collaboration with surgical teams, donor hospitals, OPOs, and partners.

• Manage recovery timelines, including scheduled start times, cross-clamp windows, recovery milestones, and completion.
• Coordinate air and ground transportation for surgical teams, including flights/charters, ground transfers, and contingency planning.
• Communicate real-time updates, ETAs, and changes to surgical teams and operational leads.
• Provide operational support during assigned scheduled call days and assist with troubleshooting delays or disruptions per escalation pathways.
• Coordinate post-recovery organ transport, including timing confirmation, handoff logistics, and required documentation.
• Ensure accurate communication of transport methods, departure and arrival times.
• Activate and manage backup transport plans when needed, escalating time or transport sensitive issues promptly.
• Serve as an operational point of contact for: surgical recovery teams, donor hospitals, OPO partners, and transportation vendors.
• Communicate clearly, accurately, and professionally in high-pressure situations.
• Escalate issues, risks, or delays to leadership and surgical team promptly.
• Collect, organize, and document operational data related to each recovery, including but not limited to: scheduling details, transportation timelines, and key recovery milestones.
• Maintain accurate documentation to support case tracking, operational reporting, and quality review.
• Participate in post-case debriefs as requested.

Qualifications

• High School Diploma or GED equivalent Required.
• Demonstrated familiarity with the organ recovery process and surgical recovery workflows Required.
• Experience working in or supporting organ recovery operations, transplant services, and or surgical or healthcare logistics Required.
• Exceptional organizational skills with strong attention to detail Required.
• Strong written and verbal communication skills Required.
• Willingness to work non-traditional hours, including on-call coverage Required.
• Prior experience coordinating surgical schedules, medical or transplant transportation Preferred.
• Exposure to transplant or recovery regulatory environments (operational knowledge) such as UNOS preferred.
• Experience in high-acuity healthcare operations or logistics roles preferred.
• Ability to coordinate multiple concurrent workstreams in real time.
• Strong scheduling and task prioritization skills in high-acuity environments.
• Ability to track complex timelines and adjust plans quickly when conditions change.
• Excellent verbal and written communication skills; ability to communicate calmly and effectively under pressure.
• Exceptional organization skills with strong attention to detail.
• Proficiency in documentation systems and operational tracking tools.
• Ability to identify operational risks or delays early.
• Ability to follow established escalation pathways during time-sensitive situations.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%.
• Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP, travel assistance, and identity theft included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.