[Hiring] Office Triage Nurse @North Country Healthcare

Role Description

The Triage RN is responsible for assessing patient needs over the phone, providing medical advice, and directing patients to appropriate care based on their symptoms. This role involves critical thinking, excellent communication skills, and a compassionate approach to patient care.

Qualifications

• Bachelor of Science in Nursing (BSN) preferred; Associate Degree in Nursing (ADN) considered.
• ACLS (Advanced Cardiovascular Life Support) certification preferred.
• Current RN license in the state.
• Association accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.
• Strong communication and interpersonal skills.
• Ability to work independently and make informed decisions.
• Proficiency in electronic medical record systems.
• Excellent organizational and multitasking abilities.
• Minimum of 2 years of clinical nursing experience, preferably in emergency or ambulatory care settings.

Requirements

• Assess and prioritize patients' health concerns through phone consults.
• Provide medical advice and education to patients based on clinical guidelines.
• Direct patients to appropriate care settings, such as urgent care or emergency services.
• Document patient interactions and treatment plans in electronic medical records.
• Collaborate with healthcare providers to ensure continuity of care.
• Manage follow-up calls to evaluate patient outcomes and adherence to treatment.
• Maintain up-to-date knowledge of clinical guidelines and protocols.
• Handle emergency situations by initiating appropriate interventions.
• Educate patients on symptom management and preventive care.
• Facilitate prescription refills and manage medication inquiries.
• Identify high-risk patients and expedite care needs accordingly.
• Participate in quality improvement initiatives to enhance patient care.
• Provide support and guidance to less experienced nursing staff.
• Ensure compliance with healthcare regulations and patient confidentiality.
• Engage in ongoing professional development and education.

Benefits

• All new hires are required to attend a mandatory three-day orientation at Weeks Medical Center in Lancaster, NH.
• This orientation provides essential training, compliance information, and an introduction to our organizational culture to ensure a smooth and successful transition into your role.
• Attendance on all three days is required for onboarding completion.
• If Weeks Medical Center is not your designated home base, you will be eligible for travel reimbursement in accordance with our standard travel policy.