[Hiring] Nurse Triage Director @Gallagher

Role Description

Gallagher Bassett is looking for a seasoned leader to join our Nurse Triage team within Incident Management. The leader will direct a team of licensed Nurses and care coordinators who provide early intervention and guidance to injured workers using clinically based protocols. The team’s objective is to provide great claimant experiences, get treatment and claim processing started quickly and efficiently, and reduce claims costs for our clients, differentiating Gallagher Bassett in the marketplace.

The Nurse Triage Director will be the business owner responsible for the product P&L and all aspects of it:

• Managing 24/7/365 operations (split between US and offshore)
• Client Relations
• Growth/Retention
• Finance
• Technology
• Analytics
• HR
• Legal and Compliance

The team is expected to begin managing injured worker calls in 2026, and the leader will be responsible for transitioning an existing business from a wholly vended model to an owned solution with vendor augmentation. Key responsibilities include:

• Designing process, informing the final build of the platform, hiring, onboarding, and training team members
• Driving growth, increasing penetration, optimizing the model, and staffing expansion

Qualifications

• Minimum of 8 years of experience in case management or related field
• Minimum of 5 years supervisory experience
• Bachelor's degree required
• Must be able to travel approximately 50% of the time and non-traditional work hours

Requirements

• Strong track record of performance and progression as a leader
• Strong data and analytics acumen
• Comfortable exploring and using new technologies
• Ability to work cross-functionally
• Innovative thinker, adept at envisioning future opportunities

Work Traits

• Self-starter with an ability to influence others, make decisions, and get things done
• Ability to work independently and problem solve without much oversight
• Creative, innovative, and growth mindset
• Motivator, mentor, and coach
• Strong organizational and time management skills

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...