[Hiring] Nurse Practitioner Clinical Manager @Lhp Mso

Role Description

The After-Hours APP Clinical Manager provides clinical, operational, and quality oversight of the After-Hours Advanced Practice Provider Program. This role supervises After-Hours APPs and Team Leads, ensuring safe, high-quality care, effective treat-in-place interventions, reduced avoidable hospitalizations, regulatory compliance, and consistent execution of the Longevity Health Model of Care. The position serves as a liaison between clinical leadership, Medical Directors, telehealth operations, and facility partners to support after-hours services across evenings, nights, weekends, and holidays.

Key Responsibilities

• Clinical & Operational Leadership
  • Supervise and support After-Hours APPs.
  • Oversee after-hours clinical operations, staffing, scheduling, and workflow management.
  • Serve as an escalation resource for complex clinical and operational issues.
  • Ensure effective communication and care transitions between after-hours and daytime teams.
  • Collaborate with Medical Directors and clinical leadership on high-risk cases, utilization trends, and operational performance.
  • Support recruitment, onboarding, retention, and development of after-hours staff.
• Quality, Utilization & Compliance
  • Conduct audits of documentation, clinical decision-making, treat-in-place outcomes, and regulatory compliance.
  • Review hospital transfers, readmissions, deaths, and significant clinical events to identify improvement opportunities.
  • Monitor utilization metrics, hospitalization rates, transfer appropriateness, and member outcomes.
  • Develop corrective action plans and performance improvement initiatives when needed.
  • Ensure compliance with organizational policies, CMS requirements, HIPAA regulations, and Model of Care standards.
• Performance Management & Staff Development
  • Conduct routine coaching, performance reviews, and one-on-one meetings.
  • Monitor productivity, quality scores, documentation standards, and operational metrics.
  • Support continuing education, competency development, and leadership growth.
  • Address performance concerns in partnership with Human Resources and clinical leadership.
• Communication & Collaboration
  • Partner with Medical Directors, MDCSs, Operational Leaders, Telehealth teams, and nursing facility partners.
  • Communicate significant clinical, safety, quality, and operational concerns to leadership in a timely manner.
  • Facilitate team meetings, education sessions, operational updates, and quality reviews.
  • Promote a culture of accountability, collaboration, and continuous improvement.
  • Perform other related duties as assigned.

Qualifications

• Master of Science in Nursing as a Nurse Practitioner.
• Active unrestricted NP license and board certification required.
• DEA registration, active NPI, and Medicare participation eligibility required.
• APP licensure and credentialing may be required in states utilizing the After-Hours Program based on organizational needs.
• Minimum of three years of APP clinical experience required.
• Leadership, supervisory, preceptor, or team lead experience preferred.
• Experience in long-term care, geriatrics, post-acute care, hospice, palliative care, ISNP, telehealth, or utilization management preferred.
• Strong knowledge of treat-in-place strategies, hospitalization reduction initiatives, and nursing facility operations.
• Computer proficiency with Microsoft Office, EMR platforms, telehealth technology, call management systems, and reporting tools.

Core Competencies

• Leadership and Team Development
• Clinical Excellence
• Quality & Audit Management
• Utilization Management
• Operational Oversight
• Communication and Collaboration
• Decision Making Under Pressure
• Compliance and Professional Accountability