[Hiring] Nurse - Individualized Care, Access and Patient Support @Cardinal Health

Role Description

The Nurse, Individualized Care promotes high-quality patient care and treatment through patient education. With a focus on the products and treatments of a small number of pharmaceutical clients, the Nurse receives inbound calls from patients and schedules outbound calls for patients who have begun treatment with one or more of the client’s products. The Nurse educates patients on their treatments and disease states, refers patients to a variety of additional services, and reports adverse events in accordance with FDA and client requirements.

Responsibilities

• Educates patients during outbound and inbound calls on treatments and disease states.
• Counsels patients on standard treatment information, disease symptoms, potential treatment side effects, and expectations during visits to care facilities.
• Answers initial questions during welcome calls and establishes rapport for future conversations.
• Refers patients to additional services to improve treatment experiences.
• Assists patients in accessing services such as funding, transportation, lodging, and support groups.
• Records adverse events for treatments and answers patient questions regarding the events in accordance with FDA regulations.
• Completes documentation using internal systems and submits it to the client’s Drug Safety department.
• Schedules outbound welcome calls and follow-up calls to patients.
• Effectively manages both scheduled outbound calls and inbound call queue.
• Meets regularly with Clinical Supervisor and/or Senior Nurse to discuss feedback from call monitoring and quality reviews.
• Discusses progress on productivity and quality goals including number of calls completed, call quality, document quality, and time requirements.
• Participates in trainings upon the client’s introduction of new treatments.
• Establishes an ongoing relationship with each assigned patient, starting with welcome, onboarding, treatment initiation, continuation, and ongoing interactions.

Qualifications

• 2-4 years of experience, preferred.
• Current, unrestricted Registered Nurse license, required.
• Bachelor's degree in related field, or equivalent work experience, preferred.
• Previous medical experience is preferred.
• Demonstrate effective, empathetic, and professional communication.
• Must communicate clearly and effectively in both written and verbal formats.
• Ability to work with high volume production teams with an emphasis on quality.
• Able to thrive in a competitive and dynamic environment.
• Intermediate to advanced computer skills and proficiency in Microsoft Office including Word, Outlook, and Excel capabilities.

Requirements

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
• Works on projects of moderate scope and complexity.
• Identifies possible solutions to a variety of technical problems and takes action to resolve.
• Applies judgment within defined parameters.
• Receives general guidance and may receive more detailed instruction on new projects.
• Work reviewed for sound reasoning and accuracy.

Training and Work Schedules

• Your new hire training will take place 8:00am-5:00pm CST the first week of employment, mandatory attendance is required.
• This position is full-time (40 hours/week).
• Employees are required to have flexibility to work a scheduled shift of M-F, 8am-5pm CST.

Remote Details

• All U.S. residents are eligible to apply to this position.
• You will work remotely, full-time, requiring a dedicated, quiet, private, distraction-free environment with access to high-speed internet.
• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
• Internet requirements include:
• Download speed of 15Mbps (megabyte per second).
• Upload speed of 5Mbps (megabyte per second).
• Ping Rate Maximum of 30ms (milliseconds).
• Hardwired to the router.
• Surge protector with Network Line Protection for CAH issued equipment.

Anticipated Salary Range

• $67,500 - $101,220
• Bonus eligible: No

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before payday with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.