[Hiring] Nurse Case Management Supervisor @The Cigna Group

Role Description

The job profile for this position is Nurse Case Management Manager, which is a Band 4 Management Career Track Role.

This role provides high-level oversight, day-to-day guidance, coaching team members, resolving escalated issues, managing conflict resolution, and supporting the consistent achievement of performance goals.

• Accountable for team performance, quality, customer satisfaction, and delivery of high-quality case management and coaching services.
• Partners with internal teams and external stakeholders—including customers, providers, vendors, claims payors, and insurance professionals—to support business initiatives and resolve service delivery concerns.
• Requires sound judgment, strong relationship-building skills, and intermediate technical proficiency.

Qualifications

• Active, unrestricted Registered Nurse (RN) license in a U.S. state or territory.
• High-performing candidate with a proven track record in a supervisor role.
• Intermediate technical proficiency and sound judgment.
• Knowledge of case management and health coaching programs.
• Excellent written and verbal communication skills.
• Demonstrated leadership ability, strategic thinking, and sound judgment in decision-making.
• Working knowledge of quality management principles, standards, and continuous improvement processes.
• Ability to collaborate across teams and build effective relationships with internal and external stakeholders.

Requirements

• One to two years of leadership or management experience in clinical operations, care management, or healthcare services.
• Experience partnering with sales teams and external consultants to support client relationships or business development.
• Experience supporting or participating in clinical audits, customer presentations, or client visits.
• Experience with staff training, onboarding, professional development, or succession planning.
• Knowledge of benefit plan design, insurance operations, claims processing, or healthcare benefits.
• Strong analytical, organizational, research, negotiation, and time-management skills.
• Experience leading or contributing to process improvement initiatives.
• Ability to succeed in a fast-paced, changing business environment.

Benefits

• Annual salary of 92,100 - 153,500 USD / yearly, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan.
• Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) plan.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.