[Hiring] Night Shift Counsellor @Perkbox

Role Description

As a member of our EAP team, you’ll provide confidential, in-the-moment telephonic support and assessment services to employees of customer organisations during night shifts. You will support individuals facing challenges such as stress, anxiety, depression, financial concerns, and family issues.

In your role, you’ll utilise technology to stay connected with the team while working remotely, delivering structured counselling and psychological support within a stepped care model. You will help triage clients into appropriate internal and external support pathways while contributing to a culture of continuous learning and professional development.

Day to day you can expect to:

• Accept referrals and assess clients using validated risk assessment tools.
• Provide immediate emotional support, psychoeducation, and counselling interventions via telephone.
• Offer guidance on support options, including internal psychological pathways and external resources such as CAB-style advice and national/local agencies.
• Make informed decisions about the suitability of new referrals, ensuring alignment with TERC protocols.
• Maintain accurate clinical records and contribute to data collection via CORE-Net.
• Work collaboratively within a multidisciplinary team, ensuring stepped care arrangements are in place.
• Support managers and key personnel in customer organisations with relevant client information as appropriate.
• Operate within an inclusive, recovery-focused framework that respects diversity and equal opportunities.

Qualifications

• A minimum Level 4 Diploma in Counselling.
• Registered or accredited membership with a professional body (e.g., BACP, NCS).
• Experience in a fast-paced counselling or mental health environment.
• Enhanced DBS (we can assist with processing if needed).

Requirements

• Experience in Employee Assistance Programmes (EAP) or workplace mental health (desirable but not essential).
• Familiarity with psychological assessment tools and stepped care approaches (desirable but not essential).

Benefits

In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.

With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.

From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.

As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits.

Company Description

Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.

The Interview Process

Our interview process involves 3 main stages:

• Application
• 30 minute call with a member of the TA team
• 60-minute video call with Hiring Manager and one other team member

Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on [email protected].

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations.

We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!