[Hiring] Neurodiversity Navigator @Lyra Health

Role Description

Lyra is committed to addressing urgent and costly mental health needs with specialized support where it’s needed most. Our Center of Excellence for Neurodiversity offers diagnostic evaluations, caregiver training, and tailored support for ADHD, autism, learning differences, and other neurodiversity-related needs. We are looking for a full-time Neurodiversity Navigator who is passionate about whole-person, whole-family mental health care to join our clinical team. This remote position reports to the Supervisor, Neurodiversity Navigation.

As a Neurodiversity Navigator, you’ll be doing the important and meaningful work of supporting individuals as they navigate through the complex landscape of care for neurodiversity. You will:

• Provide critical psychoeducation on topics like early intervention services, behavioral strategies to address neurodiversity-related needs, navigating a diagnosis, and how to advocate for school, government, and workplace accommodation services.
• Connect clients to high-quality, evidence-based diagnosticians, services, and providers, depending on their needs.
• Support caregivers of children/adolescents with suspected or diagnosed neurodiverse conditions.
• Support adults seeking neuroaffirming and neurodiversity-informed care.
• Assist clients with navigating assessment services and support resources.

This position does not involve in-person services or therapy, but rather provides support to individuals and families related to neurodiversity via phone, video conference, and/or email.

Responsibilities

• Support clients by understanding their current situation, conducting a brief assessment related to needs and potential risk concerns, providing psychoeducation relevant to the client and their needs, creating a client-centered care plan, and connecting the client to treatment or support options and resources.
• Use an assessment rubric to determine whether neuropsychological testing is indicated for a given Lyra member.
• Administer psychoeducational training to caregivers of children/teens with neurodiverse conditions.
• Serve as a neurodiversity subject matter expert, providing guidance on best practices.
• Independently manage a caseload of complex, multi-need, neurodiverse clients.
• Successfully facilitate ongoing engagement, supporting clients as they move through various levels of care.
• Manage client crises, providing brief risk and needs assessments.
• Respond to in-the-moment callers seeking crisis support.
• Effectively communicate with clients and providers throughout the process of accessing care.
• Creatively troubleshoot roadblocks to offering personalized, high-quality clinical care options.
• Use Lyra’s proprietary matching software to identify treatment options for clients.
• Administer and monitor measures to assess overall caregiver strain and stress during caregiver training.
• Participate in and present cases for discussion in multidisciplinary clinical consultation team meetings.
• Coordinate care and communicate with clients’ health plans, billing team, and/or clinical and support teams.
• Provide feedback to leadership for continuous program improvement.

Qualifications

• Master’s degree Board Certified Behavior Analyst; BCBA certification and/or independent licensure is required.
• Significant experience managing neurodiversity-related clinical situations.
• Experience providing training and/or education regarding behavior and neurodiversity-related topics to caregivers and/or clients.
• Deep understanding of the neurodiversity care navigation landscape at the national, state, and regional levels.
• Comfort in environments with constantly evolving responsibilities.
• Passion for connecting individuals with excellent client-centered care.
• Bilingual, Spanish-speaking candidates strongly preferred.
• Pacific time zone preferred, but not required.
• Candidate must be a full-time resident of the United States.

Benefits

• Competitive compensation for your session work and administrative work.
• Comprehensive healthcare (medical, dental, vision, FSA/HSA, life and disability insurance).
• Access to Lyra for Lyrians; coaching and therapy services for you and your dependents.
• Flexible scheduling to set your own availability for full-time hours/week.
• Competitive time off with pay policies, including 4 weeks vacation, sick days, and company holidays.
• Paid Parental Bonding Leave for birthing and non-birthing parents.
• 401K with up to 3% matching.
• Employee Well-Being Program with additional perks.
• Free live and recorded webinars with CE approval from APA, ASWB, and NBCC.
• Malpractice liability insurance policy.
• Licensure renewal reimbursement—up to 5 state licenses.
• Opportunity for cross-licensure sponsorship and support, if eligible.
• A caseload of motivated clients from diverse industries and backgrounds.
• A new Chromebook, dedicated business support from Operations, HR, and IT professionals, and a monthly technology stipend.
• Well-being perks and activities throughout the year.