[Hiring] MSL Support and Clinician Engagement @GeneDx

Role Description

The MSL Support & Clinician Engagement role is designed to expand the effectiveness and reach of the Medical Science Liaison (MSL) team. This role provides frontline clinical workflow and medical affairs support to external clinicians while supporting intake and triage of clinical inquiries and routing complex or high-value scientific engagements to Medical Science Liaisons (MSLs). This position plays a critical role in proactive follow-up on early test orders, management and triage of inbound medical inquiries, and coordination of connections between clinicians and aligned MSLs. By absorbing routine and repeatable work, this role enables MSLs to operate at the top of their scope and remain focused on high impact scientific exchange, strategy, and thought leadership.

Job Responsibilities

• Clinician Support & Onboarding
  • Serves as a point of contact for inbound clinician communications directed to the MSL team as needed.
  • Delivers proactive onboarding support for new ordering clinicians.
  • Tracks early ordering behavior and identifies opportunities for education, clarification, or escalation.
  • Responds to routine, non-interpretive questions related to test utilization, ordering workflows, and report navigation using approved resources; escalating nuanced or complex scientific discussions to the aligned MSL.
• MSL Enablement & Scientific Triage
  • Triages requests for test result discussions and scientific consults to the appropriate MSL.
  • Prepares concise background summaries or context to support efficient hand-off of communication to the other MSLs as needed.
  • Supports follow-up clinician interaction after MSL engagements as appropriate.
  • Occasional travel to conferences, as needed.
• Operational & Communication Support
  • Manages and organizes shared MSL inboxes, ensuring timely, professional, and accurate responses.
  • Documents clinician interactions, follow-ups, and escalations in designated tracking systems or CRM tools.
  • Collaborates closely with MSLs, Medical Affairs leadership, and cross-functional partners to ensure consistent, high-quality external engagement.
  • Contributes to continuous improvement of MSL workflows, templates, and clinician support materials.

Qualifications

• Bachelor’s degree in genetics, biology, healthcare, life sciences, or related fields.
• Strong written and verbal communication skills with the ability to communicate clearly and professionally with clinicians.
• High level of organization, attention to detail, and comfort managing multiple concurrent requests.
• Ability to work independently in a remote environment while collaborating closely with a national team.
• Proficiency in Microsoft Office 365 and comfort learning new systems and tools.
• Willing to travel 25% as needed.

Requirements

• Background or experience in genetic counseling assistance, clinical genetics, laboratory medicine, or medical affairs.
• Familiarity with genetic testing concepts, rare disease workflows, or pediatric care.
• Demonstrated interest in a career path toward Medical Science Liaison or other Medical Affairs roles.

Benefits

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Stock Purchase Plan
• Employee Discounts
• Voluntary benefits
• Programs for parents and parents-to-be
• Expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.