[Hiring] Mental Health Clinical Wellbeing Specialist @UnitedHealth Group

Role Description

The Clinical Wellbeing Specialist role is a part of a clinical team focused on behavioral health and emotional wellbeing navigation and support. The team is responsible for care and case management, which includes authorizations and coordination and assurance of appropriate levels of care to members, along with in the moment solution focused consultations and crisis support.

The Clinical Wellbeing Specialist provides one-to-one engagement support with members using clinical expertise to conduct a thorough telephonic assessment of risk to self or others, clinical screening for substance abuse and medical co-morbidities for members. The role includes telephonic, digital chat, and/or digital messaging for member interaction.

Primary Responsibilities:

• Engage individually with members to clinically and holistically assess the reason for call and presenting needs including issues impacting the individual’s personal wellbeing, emotional and physical health, and personal safety.
• Genuine passion for improving a member’s behavioral health experience, supporting adults, youth, and families.
• Provide services for adults, youth, and families via inbound and outbound phone queues, inbound chats, and additional communications.
• Anticipate member needs and proactively identify solutions.
• Conduct thorough assessment of risk of harm to self, or others; assist with safety planning and coordinating services with emergency personnel and hospital staff through consultation with other licensed staff in order to access appropriate level of care and ongoing support.
• Coordinate follow-up care and services to individuals and organizations, as appropriate.
• Develop next steps and identify meaningful goals and resources utilizing Solution Focused Consultation model.
• Provide appropriate type of service based on member’s presentation, clinical history and needs and accurately differentiate between EWS and BH services.
• Formulate short term problem resolution plan of action and provide Full Benefit Exploration reviewing the appropriate tools and resources to support the plan, offer and refer clients to additional benefits, and authorize additional services including behavioral health, and/or contracted EWS and behavioral health network providers.
• Formulate accurate description of member’s clinical presentation in their individual clinical records and maintaining appropriate records, case notes, forms and reports as well as database entries.
• Provide training in coaching skills foundations and successfully employs techniques in engagements with a focus on member goal articulation and achievement.
• Foster a service-oriented environment and participate in human centered experience development.
• Identify solutions to non-standard requests and problems.
• Solve moderately complex problems and/or conduct moderately complex analyses.
• Work with minimal guidance; seek guidance on only the most complex tasks.
• Translate concepts in practice.
• Provide explanations and information to others on difficult issues.
• Coach, provide feedback and guide others, acting as a resource for others with less experience.
• Participate in staff meetings, case consultations, and training opportunities.
• Consult as required with other licensed staff and supervisors.

Qualifications

• Licensed Mental Health Clinician with a Master’s degree in psychology, social work, counseling or marriage, or family counseling, or related mental health discipline.
• Active, unrestricted independent clinical license.
• Ability to work any of our 8.5-hour shift schedules during our normal business hours of Monday-Friday 6:45am - 7:15pm CST. It may be necessary, given the business need, to work occasional overtime.
• Designated workspace and access to secure high-speed internet via cable/DSL in home.

Preferred Qualifications

• 2+ years of child and family experience.
• Experience supporting members in an inbound call center.
• Proven solid written, verbal and interpersonal skills. Able to use various computer applications and move through computer screens while talking with members.
• Proven ability to build rapport, assess and address risk, and develop goals with members in a telephonic and/or online setting.
• Proven ability to work with a culturally and geographically diverse population.
• Proven ability to address a variety of problems and issues as presented by members.
• Proven ability to work flexibly and creatively with other professional team members.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.