[Hiring] Medical Virtual Receptionist @Three Peaks International Pty Ltd

Role Description

We are seeking an experienced Medical Virtual Receptionist to provide overflow call support across nine medical clinics, ensuring calls are handled professionally, triaged appropriately, and directed to the correct clinic. The ideal candidate has excellent communication skills, sound judgment, and thrives in a fast-paced healthcare environment.

• Manage overflow calls for multiple medical centres.
• Answer inbound calls on behalf of clinics experiencing high call volumes.
• Identify which clinic the patient is contacting and answer accordingly.
• Provide a professional and empathetic patient experience.
• Triage calls and determine appropriate next steps based on patient enquiries.
• Schedule, redirect, escalate, or transfer calls as required.
• Accurately document call notes and update relevant systems.
• Provide information regarding clinic services, appointments, and general enquiries.
• Escalate urgent matters to the appropriate clinic personnel.
• Maintain patient confidentiality and comply with healthcare privacy standards.
• Participate in cross-training initiatives to support other administrative functions.

Qualifications

• Minimum 2–3 years of experience in medical reception, healthcare customer service, or virtual receptionist roles.
• Familiarity with medical terminology.
• Experience using Best Practice Software or similar systems preferred.
• Strong telephone etiquette and customer service skills.
• Excellent verbal and written communication abilities.
• Strong organisational and multitasking skills.
• Ability to remain calm and professional under pressure.
• Fast and accurate data entry and typing skills.

Requirements

• Reliable laptop/desktop (with at least one backup device).
• Noise-cancelling headset (for interviews and meetings).
• Stable internet connection with a backup (minimum 100 Mbps).

Benefits

• Permanent Work from home setup.
• Paid Time off.
• Paid Australian Holidays.
• Birthday and Work Anniversary perks.
• Independent Contractor engagement.