[Hiring] Medical Virtual Assistant @Sur

Role Description

We're looking for a reliable, empathetic, and highly organized Bilingual Medical Virtual Assistant who enjoys helping people, communicates confidently in both English and Spanish, and thrives in a fast-paced, patient-focused environment. You'll play an important role in connecting patients with their healthcare teams, coordinating appointments, managing medical information, and ensuring patients receive timely and professional assistance.

• Handle inbound and outbound calls with patients, healthcare providers, and insurance companies, responding to inquiries with professionalism, empathy, and accuracy.
• Schedule, confirm, and coordinate patient appointments while maintaining accurate calendars and medical office records.
• Access and update patient information using Electronic Medical Record (EMR/EHR) systems, ensuring accuracy and confidentiality.
• Assist with insurance eligibility verification, coverage inquiries, and patient information validation.
• Support patient intake, admissions, and front-desk operations, helping patients navigate administrative processes.
• Serve as a communication link between patients and healthcare professionals, ensuring questions, requests, and relevant information reach the appropriate teams.
• Perform administrative tasks, including data entry, email management, record maintenance, and documentation.
• Communicate clearly with English- and Spanish-speaking patients, adapting your approach to their needs and circumstances.
• Follow established healthcare procedures, patient privacy standards, and HIPAA requirements when handling sensitive medical information.
• Maintain consistent attendance, productivity, and service quality while adapting to the needs and working hours of assigned US healthcare clients.

Qualifications

• Fluency in English and Spanish, with excellent verbal and written communication skills.
• Previous experience in customer service, call centers, BPO operations, virtual assistance, healthcare administration, or another relevant customer-facing role.
• Strong phone-handling skills, including the ability to manage frequent inbound and outbound calls with patience, professionalism, and empathy.
• Excellent organizational skills, attention to detail, and the ability to manage multiple responsibilities without compromising accuracy.
• Strong computer literacy and proficiency with Google Workspace, Microsoft Office, or similar business applications.
• Ability to learn new systems, follow established procedures, and handle confidential patient information responsibly.
• Strong interpersonal skills, sound judgment, and the ability to communicate effectively with patients, medical professionals, and internal teams.
• Self-motivated, dependable, and comfortable working independently in a fully remote environment.
• Flexibility to work US business hours, including Eastern, Central, or Pacific Time, depending on the assigned client.
• Access to a reliable computer, high-speed internet connection, and a suitable home workspace, including the required backup equipment and connectivity.

Requirements

• 1-2 years of experience supporting US healthcare accounts, medical practices, insurance providers, or healthcare-related BPO operations.
• Familiarity with medical terminology, patient scheduling, insurance verification, or medical office workflows.
• Hands-on experience with EMR/EHR platforms such as Epic, Cerner, Athenahealth, or NextGen.
• Previous experience as a Medical Virtual Assistant, Medical Receptionist, Patient Care Coordinator, or Healthcare Customer Service Representative.
• A degree or educational background in healthcare, nursing, medical administration, or a related field.
• Knowledge of HIPAA regulations or an existing HIPAA certification.
• Experience supporting US-based clients or working with distributed international teams.

Benefits

• Compensation: USD $6 per hour.
• Location: Fully remote - Latin America.
• Contract Type: Independent Contractor.
• Schedule: Full-time, aligned with assigned US client business hours.