[Hiring] Medical Virtual Assistant @Rockstar

Role Description

This is a remote position. Rockstar is hiring a Medical Virtual Assistant on behalf of a growing pediatric practice to support scheduling, patient communication, insurance verification, and billing-related tasks. This role is ideal for someone who is reliable, proactive, and confident handling both front-office and back-office responsibilities.

This position is primarily scheduling-focused, roughly 65% of the role, managing multiple therapists across two clinic locations, with the remaining 35% supporting billing. The client is looking for someone mature who has worked this kind of schedule before and is fully committed to owning the role long-term, not someone testing it out.

Key Responsibilities

• Patient Scheduling & Coordination (Primary Focus, ~65%)
  • Manage appointment calendars for treatments and evaluations across multiple providers and two clinic locations
  • Ensure schedules are optimized and appointment slots are filled
  • Confirm appointments and handle rescheduling requests
  • Maintain waitlists and coordinate scheduling across providers, factoring in therapist preferences, patient preferences, and clinic-specific policies
  • Support telehealth scheduling and coordination
• Patient Communication & Support
  • Respond to patient, parent, and referral inquiries via phone, email, and messaging
  • Answer questions about processes, policies, and services
  • Follow up with patients post-visit and provide updates as needed
  • Ensure clear, professional, and timely communication
• Insurance Verification & Billing Support (~35%)
  • Verify patient insurance eligibility and benefits
  • Obtain pre-authorizations when required
  • Submit clean claims and follow up on rejected or unpaid claims
  • Communicate with insurance providers to clarify coverage or resolve issues
  • Assist patients with insurance-related inquiries
• Intake & Documentation
  • Manage patient intake and create/update patient profiles
  • Maintain accurate and organized patient records in EMR
  • Ensure all documentation is complete and up to date
  • Support collection follow-ups for patients without payment details on file

Requirements

• 2+ years of experience in a medical virtual assistant, front desk, or healthcare administrative role
• Strong experience in patient scheduling, insurance verification, and claims follow-up
• Excellent written and verbal English communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Comfortable handling phone calls, emails, and patient-facing communication
• Reliable, proactive, and able to work independently

Non-Negotiables

• Excellent spoken and written English
• Consistent availability during the exact schedule listed above, with no negotiation on hours
• Maturity and prior experience working this type of schedule, someone ready to fully commit to and own the role
• Strong problem-solving and critical thinking skills, particularly for managing multi-location, multi-therapist scheduling
• Good customer service abilities
• Working knowledge of patient benefits, billing, and claims (additional training provided)

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.