[Hiring] Medical VA Patient Scheduler @QuickTeam

Role Description

We are hiring full-time, bilingual (Spanish and English) Medical Virtual Assistants to handle patient scheduling and recapture for a busy multi-specialty medical practice in New York. You will call patients to book appointments with the practice's doctors, confirm upcoming visits, and help keep every doctor's schedule full. This is a phone-heavy role and we are hiring immediately.

• Position: Medical VA Patient Scheduler (Spanish Bilingual, eClinicalWorks)
• Full Time: 40 hrs/week
• Pay: $7.00 / hour
• Willing to work on EST Hours
• Start: Immediately

Responsibilities:

• Work through daily patient call lists (referrals, patients due for screenings, follow-up visits, patients with abnormal lab results) and book them in advance
• Make high-volume outbound calls to patients in English and Spanish
• Schedule, reschedule, and confirm appointments in eClinicalWorks (eCW)
• Call patients the day before their visit to confirm attendance and reduce no-shows
• Keep accurate notes and records in the EMR
• Flag gaps in doctors' schedules to the clinic team
• Handle difficult, frustrated, or rude callers calmly and professionally

Qualifications

• MUST be fluent in both Spanish and English (spoken and written). This is mandatory.
• MUST have hands-on experience using eClinicalWorks (eCW). This is mandatory.
• Previous experience as a medical virtual assistant, medical receptionist, or patient scheduler for a US practice
• Experience with outbound calling or appointment setting
• Very thick skin: able to stay calm, polite, and persistent with patients who hang up or are rude
• Reliable and punctual, with a strong work ethic
• Self-driven and able to work through call lists independently
• Familiar with US medical terminology; a nursing or healthcare background is a big plus
• Stable internet connection, a quiet work space, and a good headset
• Available to work US Eastern Time (EST) hours and start immediately