[Hiring] Medical Tele-Interviewer @Manulife

Role Description

Take the next step in your career with a role that opens doors. You’ll gain structured training, industry‑recognized learning, and meaningful hands‑on experience that builds the skills and confidence to grow into future opportunities across the organization.

Manulife is looking for a Medical Tele-Interviewer who will work and collaborate within a team to ensure high quality customer service for our clients in the insurance industry is delivered. This is a work from home opportunity with various shifts Monday to Friday between the hours of 9am - 8pm local time. We are open to candidates located in any Canadian province.

Responsibilities

• Conducts in-depth interviews encompassing lifestyle and medical questions, to facilitate the underwriting process for clients who have applied for individual insurance (i.e.: Life Insurance, Critical Illness Insurance).
• Utilizes excellent interpersonal skills and an ability to probe tactfully when eliciting personal and medical information.
• Demonstrates exceptional attention to detail and active listening skills.
• Manages workload efficiently with the use of excellent organization and time management skills.
• Respects the confidentiality of sensitive and private information.
• Addresses customers’ concerns in a professional and knowledgeable manner.

Qualifications

• Medical knowledge, terminology, or experience is required.
• Experience working with a high degree of accuracy in a fast-paced environment while under time constraints.
• Excellent spelling and grammar are a must.
• Excellent verbal and written communication skills.
• Experience providing outstanding customer service.
• Highly motivated and able to work independently or with minimal supervision.
• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Benefits

• Wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
• Financial education and counseling resources.
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
• Full range of statutory leaves of absence.