[Hiring] Medical Support Specialist @Careers at Eucalyptus

Role Description

We are seeking a detail-oriented and patient-focused professional with AHPRA registered nurse experience to join our growing team. In this role, you will serve as a key point of contact for patients, providing clinical support and handling medical inquiries. This position requires strong communication skills and sound clinical judgment.

Key Responsibilities

• Respond to patient inquiries via a ticketing system with clear, accurate and empathetic written communication
• Manage inbound calls and make outbound calls to patients to address queries, concerns and offer support
• Maintain accurate documentation of all patient interactions
• Collaborate with internal teams
• Deliver a high standard of patient care while adhering to regulatory and compliance requirements

Qualifications

• 4–7 years of clinical experience in nursing (AHPRA registered)
• Prior experience in telehealth — you know how to deliver great care without being in the room
• Strong written communication skills with the ability to explain clinical information clearly and professionally
• Excellent telephone skills and confidence
• Strong attention to detail and sound clinical judgment
• Ability to manage multiple tasks in a fast-paced environment

Requirements

• You're passionate about providing patients the best possible care and experience
• You thrive in fast-paced environment
• Comfortable working shifts between 8am–9pm AEST, Monday–Sunday (5 days or fewer per week)

Benefits

• Access to a growing family of digital healthcare clinics across men’s health and well-being, fertility, skincare, and preventative health
• Opportunity to support 1 million patients globally over the next three years
• Path to becoming the world’s largest international digital healthcare company
• Deliver work that directly shapes patient outcomes and scales evidence-based care across markets
• High ownership, continuous feedback, and dedicated development support
• Collaboration with talented peers to solve complex clinical and operational problems at scale
• Mentorship from leaders across Australia, the UK, Germany, and Japan
• Access to learning budgets, conferences, certifications, and peer shadowing
• Equity for everyone means you share in our success
• Catered wellness talks, exercise classes, free barista coffees, funded social clubs, and quarterly rooftop parties
• Parental and miscarriage leave, health, professional development, personal days, Whoop membership, and Employee Assistance Program