[Hiring] Medical Support Assistant @EMFOI INC

Role Description

We are seeking motivated and customer-focused Medical Support Assistants (MSAs) to support the VA Rocky Mountain Network (VISN 19). This is a remote opportunity supporting Veterans through outpatient appointment scheduling, patient communication, demographic updates, and community care consult processing. Candidates must reside within 50 miles of one of the designated VA facility catchment areas.

This position requires strong customer service skills, excellent communication abilities, computer proficiency, and the ability to work efficiently in a remote healthcare environment.

• Schedule, track, and manage patient appointments.
• Perform pre-appointment and post-appointment patient contacts.
• Process community care consults using healthcare systems and established procedures.
• Validate and update patient demographic and administrative information.
• Enter and integrate health and administrative information into applicable electronic health record systems.
• Screen and respond to patient telephone inquiries professionally and efficiently.
• Coordinate Veteran care with community healthcare providers when timely care is not available within the VA system.
• Maintain accurate documentation and protect confidential patient information.
• Use Microsoft Office applications, including Excel, Word, Outlook, and Teams, on a daily basis.
• Provide excellent customer service while supporting Veterans, healthcare providers, and other stakeholders.
• Follow all applicable policies, procedures, privacy requirements, and performance standards.

Qualifications

• High School Diploma or GED equivalent.
• Minimum of 6 months of customer service experience.
• Typing speed of at least 50 WPM.
• Basic computer and data entry skills.
• Basic knowledge of medical terminology.
• Strong oral and written communication skills in English.
• Ability to work independently in a remote environment.
• Strong attention to detail, organization, and time-management skills.

Preferred Qualifications

• Previous experience as a Medical Support Assistant, Medical Receptionist, Patient Scheduler, Healthcare Customer Service Representative, or Administrative Assistant.
• Experience with appointment scheduling in a healthcare environment.
• Familiarity with electronic health records or healthcare information systems.
• Previous experience supporting Veterans or working in a VA or healthcare environment.

Work Schedule

• Monday through Friday
• 8:00 AM to 4:30 PM
• Federal holidays excluded

Additional Information

• This is a remote position, but candidates must meet the location requirement and reside within 50 miles of an eligible facility.
• Estimated credentialing and onboarding time is 6–8 weeks.
• This opportunity supports the VA Rocky Mountain Network and requires a strong commitment to customer service and patient support.

Apply Today

If you have strong customer service skills, healthcare administration experience, and enjoy supporting patients and Veterans, we encourage you to apply for this Remote Medical Support Assistant opportunity.