[Hiring] Medical Support Assistant @CITADEL FEDERAL SOLUTIONS LLC

Role Description

The Medical Support Assistant (MSA) provides remote administrative and scheduling support to the Department of Veterans Affairs (VA), VISN 19 Office of Community Care. The MSA supports the care and treatment of Veterans by:

• Coordinating appointment scheduling
• Processing and tracking Community Care consults
• Reviewing and responding to electronic orders
• Maintaining patient information
• Communicating with Veterans, VA staff, and community healthcare providers

This role requires strong customer service, accuracy, professionalism, confidentiality, and the ability to independently manage a high-volume workload in a remote healthcare environment while meeting VA scheduling, quality, timeliness, and information-security requirements.

This position is 100% remote; however, employees must work within 50 miles of one of the authorized facilities.

Compensation: $20.97/hour + $5.42/hour (for company-paid healthcare or additional cash if you have an eligible healthcare plan already)

Qualifications

• Must be a resident of the United States of America
• High school diploma or GED equivalent
• Oral and written proficiency in English
• Basic computer skills
• Ability to type at least 50 words per minute
• Basic knowledge of medical terminology
• Minimum six months of customer service experience
• Ability to perform assigned duties without health or physical restrictions
• Strong communication, telephone, customer-service, organizational, and data-entry skills
• Ability to work independently in a remote environment while maintaining productivity, accuracy, and confidentiality

Requirements

• Selected personnel must successfully complete VA personnel security and credentialing requirements
• The position is designated Low Risk and requires a NACI-level background investigation
• Personnel requiring access to VA computer systems must receive a favorable VA adjudication
• May be required to complete fingerprinting and obtain a Personal Identity Verification (PIV) credential

Required Training

• Selected MSAs must complete all VA-required onboarding, privacy, information security, HIPAA, compliance, and scheduling training
• Training may include VA Appointment Scheduling, VHA Scheduler, Consult Toolbox, VA Video Connect, Insurance Information Buffer, Privacy and Information Security Awareness, HIPAA, CPRS orientation, Referral Coordination Team/Consult Toolbox, and additional courses assigned for the work area
• Scheduling training provided by the Government may require up to two weeks

Work Schedule & Remote Requirements

• Regular business hours are Monday through Friday, 7:00 a.m. to 4:30 p.m., excluding federal holidays
• Employees will work an eight-hour shift within these hours, with schedules coordinated with the Government
• Routine travel is not authorized; limited travel to the nearest appropriate VA facility may be required for fingerprinting, PIV pickup, or receipt of Government IT equipment

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance