[Hiring] Medical Support Assistant @Prime Physicians

Role Description

The Medical Support Assistant (MSA) will provide administrative and scheduling support in a healthcare setting. Responsibilities include:

• Schedule and manage outpatient appointments per VHA Directive 1230 using VistA/CPRS
• Process community care consults via HSRM and PPMS
• Validate and update patient demographics and insurance information
• Conduct pre/post-appointment patient contacts and manage no-shows within 24 hours
• Screen and respond to calls professionally; answer within 5 rings
• Monitor access-related reports and manage recall reminders
• Process incoming/outgoing faxes and mail per HIPAA standards
• Perform patient check-in via PCI system
• Maintain scheduling accuracy at or above 98% per VA guidelines
• Complete all mandatory annual VA training and maintain zero privacy breaches

Qualifications

• High School Diploma or GED equivalent (minimum)
• Minimum 6 months of customer service experience; prior medical scheduling, VA system experience, or healthcare administrative background strongly preferred
• Minimum 50 WPM typing speed
• Proficiency in VA systems: CPRS, VistA, ISS, HSRM, PPMS, CTM, PCI
• Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Basic medical terminology
• Strong telephone etiquette and customer service skills
• Ability to work independently in a remote setting
• HIPAA and VA privacy compliance awareness

Requirements

• Credentialing / Onboarding Time: 6–8 weeks
• Shift Schedule: Monday – Friday, 8:00 AM – 4:30 PM Mountain Time, excluding federal holidays, 8-hour shift per day
• How Many Shifts Needed Per Month: Approximately 20–23 shifts per month per FTE (standard federal business day schedule)
• Pay rate: $22/hr on W2
• Duration: 1 Year plus 2 Option Years