[Hiring] Medical Secretarial Service Design and Transformation Lead @GenesisCare

Role Description

Are you ready to embark on an exciting journey as a Medical Secretarial Service Design and Transformation Lead at GenesisCare UK? Join our dedicated team and be part of something extraordinary. This is an exciting new opportunity on a 12-month fixed-term contract, offering the chance to shape and transform a critical support function across our national network.

As a Medical Secretarial Service Design and Transformation Lead, you’ll play a pivotal role in reviewing, redesigning, and future-proofing our medical secretarial services across the UK. You’ll lead a comprehensive, evidence-based assessment of current operations, identify opportunities for improvement, and design a high-quality, sustainable service model that supports our clinicians and reflects modern ways of working, including technology and automation.

This is a unique opportunity to make a significant organisational impact, working closely with senior stakeholders and clinical leaders to define and deliver a best-in-class service.

What You'll Do:

• Conduct a full review of current medical secretarial services across all centres
• Map workflows, identifying inefficiencies, duplication, and variation
• Analyse time and task distribution, including use of technology and automation
• Define what excellent medical secretarial support looks like from a clinician perspective
• Engage consultants and clinical leaders to understand needs, challenges, and priorities
• Design a future-state operating model that balances local delivery with standardisation and resilience
• Develop consistent processes, role clarity, and scalable ways of working
• Identify opportunities for automation, standardisation, or service redesign
• Assess risks, dependencies, and change impacts
• Support effective communication and change management across the business
• Create a phased implementation and transition plan
• Provide clear, structured reporting and evidence-based recommendations

Qualifications

• Significant experience in healthcare operations, service design, or transformation
• Proven ability to engage and influence senior clinicians and stakeholders
• Strong analytical and process improvement skills
• Excellent communication and stakeholder management capabilities
• Knowledge of private healthcare and oncology pathways
• Understanding of medical secretarial or clinical administrative services
• Experience with practice management systems in a private healthcare setting (desirable)

Benefits

• Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy or sell leave
• Private medical and dental cover, plus Employee Assistance Programme and Income Protection
• Access to world-class radiotherapy for you and your immediate family (if required)
• Competitive contributory pension scheme
• Well-being support including Babylon Health and Headspace
• Retail discounts and lifestyle benefits

Company Description

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient outcomes and quality of life.

We are a team of over 600 highly trained professionals operating across 14 specialist cancer centres nationwide. Our integrated approach focuses on treating the whole patient, combining advanced medical treatments with wellbeing services and exercise medicine.

We collaborate globally with leading clinicians and research institutions to develop better cancer treatments and expand access through our growing clinical trials programme.

Join GenesisCare UK and play a key role in transforming how we support our clinicians while shaping the future of cancer care.