[Hiring] Medical Revenue Cycle - Collections Specialist @Paradigm

Role Description

The Collections Specialist will be responsible for assigned open AR reporting with the goal of reducing delinquency for all assigned aging. In addition to customer calls, emails, open AR reporting, and account adjustment recommendations.

• Generate aged accounts receivable reports for assigned accounts to review with management.
• Prepare client-specific reports.
• Thoroughly review open accounts and any issues prior to contacting client.
• Develop positive relationship with client contact to review open A/R on a weekly basis to reduce DSO.
• Create and maintain collection documentation for each client.
• Conduct business-to-business calls and/or correspondence in a fast-paced, goal-oriented environment.
• Provide excellent customer service regarding collection issues; review and resolve client discrepancies and short payments as identified.
• Responsible for customer calls, emails, open A/R reporting, account adjustment recommendations.
• Accountable for reducing delinquency for accounts.
• Work closely with departmental management as well as other internal departments, when necessary, to resolve aged accounts.
• Weekly and monthly reporting to direct supervisor.
• Internal and external customer interface.
• Assist leadership in creating and/or updating departmental policies and trending reports.
• Maintain confidentiality and integrity of PHI in line with HIPAA and internal Privacy and Information Security policies.
• Maintain reliable and predictable attendance during scheduled work hours.
• Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality.
• Demonstrates a customer-first mindset by developing a broad and deep understanding of Paradigm organization, products, operations, and customers.
• Responsible for complying with Paradigm Information Security requirements and policies.

Qualifications

• Bachelor’s degree, or equivalent experience.
• Excellent organizational skills and attention to detail.
• Excellent problem-solving skills.
• Knowledge of Paradigm systems and processes, customers, and industry.
• Proven ability to partner and collaborate.
• Excellent time management and prioritization.
• Self-motivated and able to work with little supervision.
• Exceptional computer skills, including Microsoft Office and web-based applications.
• Clear, concise and professional verbal and written communication.
• Ability to communicate with all members of the company and external customers, using diplomacy and tact.
• The ability to operate a personal computer for extended periods.

Benefits

• Health and wellness: PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation: paid time off and personal holiday programs for work-life balance.
• Volunteer time: one paid day per calendar year for community engagement.
• Learning and development: support for continual learning through the Learning Excellence at Paradigm (LEAP) program.