[Hiring] Medical Records and Client Communication Case Manager @Job Duck

Role Description

Job Duck is seeking a versatile and dependable Medical Records and Client Communication Case Manager to support a growing legal team. In this role, you will help maintain accurate case information, coordinate medical documentation, communicate with clients, and provide day-to-day administrative support to the firm’s staff. The position is ideal for someone who writes confidently in English, enjoys learning new processes, and can manage varied responsibilities with care and professionalism. As your knowledge develops, you will gradually take on more advanced case management duties, including lien coordination, medical summaries, and demand package preparation. A collaborative, adaptable, and approachable professional will thrive in this role.

• Monthly Compensation Range: From 1,220 to 1,320 USD

Responsibilities include, but are not limited to:

• Prepare medical chronologies and summaries with approved artificial intelligence assistance
• Help identify and manage liens as training progresses
• Maintain accurate and accessible case documentation in Filevine
• Request and monitor medical bills and outstanding balances
• Support attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs
• Use RingCentral and Zoom for client communication, internal collaboration, and virtual meetings
• Support the drafting of legal documents as experience and training progress
• Take on additional administrative and case management responsibilities based on the legal team’s needs
• Follow up with medical providers and other relevant parties regarding requested documentation
• Handle incoming calls during assigned phone coverage periods
• Respond to clients professionally through email and SMS
• Request, collect, organize, and manage medical records
• Assist with the preparation of demand packages
• Organize key medical and case documents

Qualifications

• 1-2 years of experience working as a case manager or legal assistant
• Personal Injury experience required
• Filevine experience preferred
• Excellent written and verbal English communication skills
• Strong professional writing skills for client correspondence and legal support
• Ability to communicate professionally with clients through email, SMS, and phone
• Strong organizational and document management skills
• Ability to manage medical records, bills, balances, and related case information accurately
• Capacity to learn personal injury case management processes through gradual training
• Adaptability and willingness to manage several areas of responsibility
• Collaborative and easy-to-work-with approach
• Friendly, professional, and service-oriented communication style
• Strong attention to detail when reviewing documents and maintaining case information
• Ability to prioritize responsibilities in a lower-volume legal environment
• Dependability when supporting attorneys, paralegals, and other staff members
• Comfort using case management and communication technology
• Filevine experience preferred

Requirements

• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: Moderate (6-15 calls per day)
• Software and Tools Required:
• CRM: FileVine
• VOIP: RingCentral
• Email/Calendar: Zoom
• Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America)
• Languages: English

Benefits

• Great Place to Work Certification every year since 2022

Company Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.