[Hiring] Medical Record Review Associate @Paradigm Information Services, Inc.

Role Description

This is a remote position. Paradigm is currently in search of a Medical Record Review Associate to work for our client in the legal services industry. This person is responsible for reviewing medical records submitted from class members, and documenting the evidence in accordance to the program specific protocols.

• Ensures excellent customer service internally and/or externally.
• Generates required program reports or documentation accurately and on-time.
• Actively participates in the development of departmental procedures and process documentation.
• Uses subject matter expertise in everyday tasks to meet the team’s objectives, make recommendations based on the interpretation/synthesis of data, and assess team needs to determine action.
• Proactively identifies opportunities for process improvement.
• Assists in the planning and or execution of special projects.
• Ensures the protection of sensitive information.
• Resolves technical and subject matter issues.
• Collaborating with others to identify and resolve issues or process improvements.
• Acts as a liaison within the group and throughout the organization to meet client needs and coordinate service delivery.
• Adhering to standard operating procedures (SOP’s).
• Assisting with the creation, documentation, and implementation of departmental procedures.
• Participating in meetings and being a dependable resource on assigned projects.
• Assists management with escalations when applicable.
• Assists with training.
• Effectively escalates issues and acts as first point of escalation for Associate I.

Qualifications

• Bachelor’s Degree in relevant field or 1 – 3 years equivalent work experience.
• 3 plus years of experience working in specialized area related to this role.
• Demonstrates outstanding internal and external client service skills.
• Excellent written and verbal communication skills.
• Effective problem-solving ability.
• Able to adapt to the constantly changing environment.
• Accustomed to successfully meeting critical deadlines.
• Must be able to work both independently and as part of a team.
• Must be proficient in Microsoft Office Suite.

Benefits

• Medical, dental, vision, life, 401K, PTO, and sick days.