[Hiring] Medical Receptionist @Winning Assistants

Role Description

Our client is seeking an experienced Medical Receptionist — Primary Care to support high-volume inbound patient calls, appointment scheduling, EHR navigation, refill inquiry routing, message management, and front desk administrative workflows across all three locations.

• Handle a high volume of inbound patient calls across all three practice locations.
• Communicate clearly, professionally, and patiently with patients, including elderly patients.
• Address routine appointment, refill, and general inquiry calls based on office protocols.
• Route calls, messages, and concerns to the appropriate team member when needed.
• Maintain confidence and professionalism when speaking with patients.
• Schedule, reschedule, and coordinate patient appointments.
• Review patient needs and appointment history to determine the appropriate scheduling workflow.
• Follow office protocols when booking visits or routing scheduling concerns.
• Help ensure patients are scheduled accurately and efficiently.
• Escalate scheduling issues when provider or office-level guidance is required.
• Navigate AdvancedMD to review patient charts, appointment history, messages, refill-related information, and relevant administrative details.
• Document patient interactions, messages, and scheduling updates accurately.
• Receive and route refill-related inquiries according to practice protocols.
• Route medication-related questions or clinical concerns to the appropriate provider or team member.
• Follow established office workflows and communication protocols.
• Recognize when an issue requires provider, manager, or in-office team review.
• Support smooth communication between patients, front desk staff, providers, and internal teams.

Qualifications

• Healthcare Background and Experience: Required.
• Medical Receptionist / Front Desk Experience: Required.
• High-Volume Inbound Phone Experience: Required.
• EHR / EMR Experience: Required.
• AdvancedMD Experience: Preferred but not required.
• Scheduling Experience: Required.
• Prescription Refill Inquiry Support: Preferred.
• Primary Care Experience: Preferred.
• Medical Terminology Knowledge: Required.
• Spanish-English Bilingual Communication: Preferred but not required.

Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.