[Hiring] Medical Information Specialist II @Inizio Engage

Role Description

A frontline specialist responsible for delivering virtual or telephonic support to identified clients, engaging customers, patients, and/or healthcare professionals in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.

What will you be doing?

• Completely and accurately process and document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations.
• Collect demographic data and disposition for product, sample and literature fulfillment.
• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Adhere to all company policies and Standard Operating Procedures.
• Possess effective organizational skills, including working on multiple projects simultaneously.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
• Update and submit resume upon requests for audits.

Qualifications

• Current US healthcare professional license: RN.
• Excellent verbal, written and listening communication skills.
• Ability to join frequent meetings and calls without disruption or disconnecting.
• Strong competency with computer navigation and data entry while conversing with customers.
• Pleasant telephone manner.
• Contact Center or non-clinical healthcare experience preferred.
• Ability to work both independently and within a group setting.
• Results oriented, excellent organizational skills and ability to work cross-functionally.

Requirements

The base pay range for this position is $23.10/hr – $42.90/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Benefits

• Competitive pay that recognizes your experience, expertise, and impact.
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave.
• Company-paid holidays so you can rest, recharge, and focus on what matters most.
• Recognition programs, contests, and awards that celebrate your contributions.
• Continuous growth opportunities through learning, leadership development, and career advancement support.
• A collaborative culture where your ideas are valued and your work makes a difference.