[Hiring] Medical Information Specialist @Conduent

Role Description

This role focuses on customer service and support in the medical field, providing specific information on healthcare products and services.

• Managing all customer inquiries to a successful resolution;
• Providing product and disease state information covering both on and off label information within the guidelines of Standard Responses;
• Providing world-class customer service and immediate resolution to inquiries at the point of customer contact;
• Effectively and consistently communicating messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service;
• Evaluating and escalating calls appropriately;
• Responding to non-phone customer inquiries (e.g., e-mail, fax);
• Complying with all industry regulations including adverse event and product quality processes;
• Managing all assigned project work in a timely manner;
• Maintaining up-to-date knowledge of product, medical, disease and industry information;
• Obtaining pertinent customer information and record customer interactions in appropriate systems;
• Communicating customer calls, issues, trends, programs, and solutions;
• Interacting with team members to manage a broad number of products, medical and business issues and share best practices.

Qualifications

• Excellent language skills (B2 upwards - Italian and English);
• Previous experience in a call center environment;
• Experience providing medical information and customer service to healthcare professionals over the phone;
• Demonstrated competency using information technology, computers and databases;
• Excellent communication skills;
• Ability to multitask;
• Problem solving and decision-making skills;
• Time management skills;
• Interpersonal skills;
• Organizational skills;
• Team-oriented.

Requirements

• University graduate + 3 years of training (university, apprenticeship, vocational training) or 2 + years into life science degree.
• 3 years of training in life science would be a plus.

Benefits

• Attractive salary;
• Temporary contract (maternity leave replacement);
• Remote work model;
• Full-time Monday to Friday (without night shifts);
• Good opportunities to develop a professional career;
• Access to comprehensive learning, training, and development via our extensive Global learning platform;
• Opportunity to apply for external professional training and courses that can be co-financed by Conduent;
• Private medical insurance coverage;
• Free access to the Bookster library;
• Meal tickets;
• Referral bonuses for new hires recommended by you.